Tina Zinkiewicz
LaFayette,NY
Summary
Dynamic professional with a proven track record in customer service and administrative efficiency, notably at Victory Packaging. Skilled in Microsoft Office and crisis intervention, I excel in fast-paced environments, ensuring seamless operations and exceptional client relations. My experience spans from billing and data entry to critical support roles, demonstrating unparalleled organizational skills and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Customer Service / Billing Representative /Sales Associate
Victory Packaging
Liverpool, NY
02.2022 - Current
- While multitasking all day, I answer phones, emails, take orders, perform data entry, assist with receiving purchase orders, handle internal transfer requests, confirm orders to dispatch deliveries, and clear trucks with customs to cross at Canada borders.
- I also do the invoicing, credits, return authorizations, daily and monthly billing, as well as consignment billing.
- I work with excel, microsoft, outlook, Service Now, share point and teams daily.
General Office Clerk/ Assistant Manager
Ben Weitsman & Son of Syracuse
Solvay, NY
06.2018 - 02.2022
- Fast paced office setting, assist manager with office duties with quick thinking and responses;weigh in/out bound trucks, customers; communicate with drivers dropping and loading materials; utilize radio/walkie talkies and CB to drivers and machine operators; data entry; use excel; daily inventory; answer multiple phone lines, take and receive messages; accounts payable, schedule container services for dispatching using Cro dispatch system; email; invoices for trucks; email, send, save titles/forms for DMV and for office records; scale weights for in and out going materials; cash in and out customers with and without special pricing
- I have done office manager so also have also done payroll
- I multitask daily and have great customer service skills
Player Services Representative
TurningStone Casino & Resort
Verona, NY
03.2017 - 06.2018
- Guest Services, Book rooms for VIP guests, update accounts, answer phones and transfer calls, email respected guests and employees, answer Live Chat for TS Reward card holders, handle issues guests may have such as directions, complaints, etc
Dispatcher/Operator
Vineall Ambulance
Oneida, NY
01.2017 - 03.2017
- Dispatched services for Madison and Oneida County 911 Call Center
- Answered Phones, Email and paged respectable person for doctors offices, surgeons, Doctors, Veterinarian Offices, Tow Companies, Electric and Water Companies, Funeral Homes, etc
Direct Support Professional
Madison Cortland ARC
Oneida, NY
11.2012 - 12.2016
- Typed monthly and annual client reports
- Assisted individuals with daily activities, struggles and maintained safety throughout the day
- Passed medications throughout the day as scheduled
Assistant Store Manager
Family Dollar
Canastota, NY
04.2012 - 11.2012
- Assisted Store Manager as necessary for daily store operation, weekly schedule, banking, money handling, display set up and unloaded truck
Direct Support Professional
Liberty Resources, Inc
Canastota, NY
11.2009 - 04.2012
- Day habilitation for autistic, DD and mentally challenged
- Assisted clients with daily interests of choice, struggles that may occur through the day and safety
- Typed monthly summary reports for each individual
Mental Health Counselor
State of Washington, St. John Hospital
Longview, WA
08.2006 - 06.2009
- Emergency services for mental health patients that struggles with suicide or homicide ideation, bipolar, schizophrenia, detoxing of many different drugs, over dose patients
- Assisted with assuring safety
- Scheduled vitals, counseling of patients, UA's and assisted nurses when needed
- I also covered as needed for Unit Secretary placing doctor orders and scheduling as needed
Education
GED -
Oneida Senior High School
Oneida, NY01.1997
Skills
- Office experience
- Answer phones
- Transfer Calls
- Computer
- Typing
- Constant Communication in person
- On phone as well as Live Chat
- Crisis Intervention
- Multi-line Phone Systems
- Customer Service
- Shipping & Receiving
- Data Entry
- Microsoft Office
- Microsoft Excel
- Organizational Skills
- Microsoft Word
- Administrative Experience
- Payment processing
- Microsoft office
- Invoice processing
- Data entry expertise
- Data entry experience
- Customer relations skills
Timeline
Customer Service / Billing Representative /Sales Associate
Victory Packaging
02.2022 - Current
General Office Clerk/ Assistant Manager
Ben Weitsman & Son of Syracuse
06.2018 - 02.2022
Player Services Representative
TurningStone Casino & Resort
03.2017 - 06.2018
Dispatcher/Operator
Vineall Ambulance
01.2017 - 03.2017
Direct Support Professional
Madison Cortland ARC
11.2012 - 12.2016
Assistant Store Manager
Family Dollar
04.2012 - 11.2012
Direct Support Professional
Liberty Resources, Inc
11.2009 - 04.2012
Mental Health Counselor
State of Washington, St. John Hospital
08.2006 - 06.2009
GED -
Oneida Senior High School
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