Tina Zucca
Canaan,CT
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Home Care Giver
Allied Community Resources
Canaan, CT
01.2021 - Current
- Assist with Activities of Daily Living
- Manage and dispense of medications.
- Meal preparation
- Assist with financial responsibilities.
Client Service Coordinator
CRI - Winsted, CT
Winsted, CT
01.2019 - 01.2023
- Assist developmentally disabled adults to work in their community.
- Teach them how to adapt to everyday scenarios.
- Keep a record of the client's daily activities.
- Documenting the client's weak areas and working on finding goals to help them increase their self-abilities.
Owner/Operator
Pop's Diner
Canaan, CT
06.2014 - 01.2019
- Assure all staff is trained in food preparation and kitchen safety techniques.
- In charge of overall operations of the restaurant including staff scheduling, managing employee conflict, purchasing food supplies, taking orders over the phone, processing credit cards, as well as professionally interacting with customers, and having a professional relationship with our vendors.
- Data entry, general record keeping, paying monthly sales, taxes, payroll.
- Waiting on customers, collecting bills, and making changes, providing excellent customer service.
- Sold my business and moved on to other opportunities.
Office Manager
Tick Key Products, LLC
Torrington, CT
05.2010 - 12.2014
- Record keeping and data entry using QuickBooks.
- Reading and fulfilling orders promptly while adhering to great customer service.
- Payroll
- Shipping and receiving of orders.
- Talk to customers on the phone and take orders.
- Resigned from this position for another opportunity.
Instructor
Barraco Corporations
Torrington, CT
04.2008 - 05.2010
- Assist developmentally disabled adults to work in their community.
- Teach them how to adapt to everyday scenarios.
- Keep a record of the client's daily activities.
- Documenting the client's weak areas and working on finding goals to help them increase their self-abilities.
Certified Nurse's Aide
Valerie Manor
Torrington, CT
05.2003 - 04.2005
- Assist elderly residents with activities of daily living.
- Work on new teaching strategies with them so they are still able to participate in decision-making, and goals.
- Document each resident's activities per shift.
- Resigned from this job to raise my youngest daughter.
Preschool Teacher
Torrington Christian Academy
Torrington, CT
09.1998 - 06.2001
- Teach basic learning concepts to three- and four-year-old children.
- Help preschool-age children adjust to separating from their families for a brief period.
- Work on teaching young children how to share and learn new concepts for their life.
- I resigned from this job to raise my children.
Education
Phlebotomist - Phlebotomy
Med-Certs
Online08-2024
Certificate - Web Design
Penn Foster College
Foster, PA08.2010
A.A. - Human Services
University of Phoenix
08.2010
Certificate - Teacher Assistant
Penn Foster College
Foster, PA12.1999
Certificate - Nurses Aid
Kaynor Technical School
Waterbury, CT12.1991
High School Diploma -
Mt Everett Regional
Sheffield, MA06-1990
Skills
- Communication Skills
- Excel
- Filing
- Organizational Skills
- Outlook
- Scheduling
- Care Planning
- Medical terminology knowledge
- Employee Supervision
- Employee Work Scheduling
- Critical Thinking
- Decision-Making
- Patient Safety
- Multitasking
- Clinical Quality Program Standards
- Active Listening
- HIPAA Guidelines
- Patient Relations
- Continuous Improvement
- Professional Demeanor
- Reliability
- Attention to Detail
- Regulatory Requirements
- Professionalism
- Time management abilities
- Care Delivery
- Goal attainment
- Team Collaboration
- Analytical Thinking
- Analytical Skills
References
- Lisa Ford 860-309-7119
- Karen Toomey 860-671-4248
- Anthony Treadway 860-491-5045
Certification
- Nationally Certified Phlebotomist
Timeline
Home Care Giver
Allied Community Resources
01.2021 - Current
Client Service Coordinator
CRI - Winsted, CT
01.2019 - 01.2023
Owner/Operator
Pop's Diner
06.2014 - 01.2019
Office Manager
Tick Key Products, LLC
05.2010 - 12.2014
Instructor
Barraco Corporations
04.2008 - 05.2010
Certified Nurse's Aide
Valerie Manor
05.2003 - 04.2005
Preschool Teacher
Torrington Christian Academy
09.1998 - 06.2001
Phlebotomist - Phlebotomy
Med-Certs
Certificate - Web Design
Penn Foster College
A.A. - Human Services
University of Phoenix
Certificate - Teacher Assistant
Penn Foster College
Certificate - Nurses Aid
Kaynor Technical School
High School Diploma -
Mt Everett Regional
- Nationally Certified Phlebotomist
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