Microsoft Office
Christina Hamlett
Clerical
Martinsville,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help the team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Baymont Inn and Suites-Martinsville, VA
04.2019 - 09.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Trained new staff members in customer service techniques and hotel operations.
Front Desk Clerk
Super 8 Motels-Danville, VA
10.2018 - 03.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Coordinated with vendors for repair and maintenance of hotel.
- Monitored staff performance and provided feedback and guidance.
Survey Researcher Interviewer
ICF International, Inc.-Martinsville, VA
01.2018 - 04.2018
- Reviewed resumes and application materials to understand background and experience of each candidate.
- Built relationships with recruiters and hiring managers to enhance success of recruitment process.
- Stayed up-to-date with industry trends and best practices in interviewing and selection to offer updated services.
- Collaborated with other HR team members to develop more comprehensive and successful interview processes.
- Collaborated closely with others to develop new surveys and questionnaires, test survey links and proofread documentation.
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Reviewed, classified and recorded survey data in preparation for computer analysis.
- Entered responses from survey participants into internal database using [Software] to later compile reports or conduct analysis.
Front Desk Clerk
Dutch Inn
03.2013 - 12.2015
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enforced policies and procedures to increase efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Developed and maintained positive relationships with guests for satisfaction.
- Implemented marketing and promotional initiatives to increase occupancy.
Picker/Packer
Ebay Enterprise
10.2013 - 11.2013
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Followed orders precisely for correct items, sizes and quantities.
- Picked and packed order items.
- Maintained store assets with effective loss prevention strategies.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Halifax County High School
South Boston, VA06.2013
Skills
- Multi-Line Phone Systems
- Guest Relations
- Listening Skills
- Complaint resolution
- Effective Planning
- Payment Processing
- Hospitality services
- Word Processing
- Reservation Management
- Cash Handling
- Guest Reception
- File Management
- Problem-solving skills
- Conflict Management
- Brand Promotion
- Customer Service
- Microsoft Office
- Time Management
Certification
- Microsoft Certified Professional (MCP), 02/01/12, 11/01/15
- Customer Service Skills assessment, 08/01/18
Relocationlocations
- Danville, VA
- Chatham, VA
- Stuart, VA
Assessments
- Front desk agent (hotel), Proficient, 09/01/22, Selecting hotel rooms based on requests and identifying errors in hotel data
- Customer focus & orientation, Proficient, 05/01/22, Responding to customer situations with sensitivity
- Customer service, Proficient, 05/01/22, Identifying and resolving common customer issues
- Work style: Reliability, Proficient, 05/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Work motivation, 05/01/22, Level of motivation and discipline applied toward work
- Administrative assistant/receptionist, Proficient, 05/01/22, Using basic scheduling and organizational skills in an office setting
Personal Information
Title: Front Desk Clerk
Pokemon Enthusiast
I am a proud trading cards collector and seller. I have an online store where I conduct my business; whether buying or selling. I provide quality customer service, quality shipping and quality in my products.
Software
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionTeam Building / Company RetreatsPersonal development programsPokemon Collector
Pokemon Card enthusiast and collector. I have an online store where I buy and sell Pokemon and other trading cards.
Timeline
Front Desk Clerk
Baymont Inn and Suites-Martinsville, VA
04.2019 - 09.2021
Front Desk Clerk
Super 8 Motels-Danville, VA
10.2018 - 03.2019
Survey Researcher Interviewer
ICF International, Inc.-Martinsville, VA
01.2018 - 04.2018
Picker/Packer
Ebay Enterprise
10.2013 - 11.2013
Front Desk Clerk
Dutch Inn
03.2013 - 12.2015
High School Diploma -
Halifax County High School
- Microsoft Certified Professional (MCP), 02/01/12, 11/01/15
- Customer Service Skills assessment, 08/01/18
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