Summary
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Tina Charles Mbakwe-Obi

Springfield,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

SOC Analyst

Department of Innovation and Technology
Springfield, IL
02.2023 - Current
  • Currently monitor, detect, and respond to security incidents using a variety of cybersecurity tools and technologies, including KnowBe4, CrowdStrike, Splunk, and Cisco Umbrella.
  • Incident detection and Response: Performed a comprehensive vulnerability assessment, identifying security risks, effectively manage vulnerabilities, and remediate potential vulnerabilities. ( FBI on Screen)
  • Worked with cross-functional teams to ensure effective communication and information sharing, and maintain detailed documentation of security incidents, detections and resolutions.

Senior Accountant

National Space Research and Development Agency
Abuja, CA
01.2018 - 08.2022
  • Streamlined financial transaction processes, improving efficiency and compliance with IPSAS standards.
  • Led a team of 5 staff to achieve TAX and VAT goals through proactive planning and coaching.
  • Developed and maintained budgets, tracking expenses to meet targets and improve financial monitoring.

Internal Auditor

National Space Research and Development Agency
Abuja, FCT
01.2013 - 12.2018
  • Conducted efficient audits based on preliminary reviews and outlined annual agency plans.
  • Addressed payroll and personnel records to determine revenue and expenditure shortfalls, overage payments and fraud detection.
  • Determined scope of investigations required for different NASRDA liaison offices across the country.
  • Prepared detailed reports on audit findings.

Customer Service Officer

Access Bank plc
Abuja, FCT
04.2008 - 12.2012
  • Improved customer retention by 15% through efficient service and account management.
  • Ensured data security and adhered to information policies, preventing revenue losses.
  • Identified causes of product malfunctions and reversed transactions to affected customers.
  • Enhanced customer satisfaction with fast, knowledgeable service delivery

Education

Master of Science - Masters on Management Information Systems

University of Illinois At Springfield
Springfield, IL
05.2024

Bachelor of Science - Banking And Financial Support Services

Achievers University Owo
Ondo State Nigeria
09.2013

Skills

  • Financial Reporting and Account Reconciliation
  • General Ledger Accounting and Bookkeeping
  • Microsoft Office Suite, General Office Duties, Special Projects,
  • Planning, Critical Thinking, Task Prioritization, Public Speaking Management
  • software- SaS EM, Tableau, knowbe4,Splunk, Crowdstrike, Cisco Umbrella, Mendix, SQL, Java, Gantt chart, Smart sheet Mendix, Gifmis Pinnacle, Oracle, and Flexcube
  • Security Protocols, Threat Analysis and Risk Management
  • Project Planning, implementation, Monitoring and Control using Agile or Waterfall
  • Data Analysis, Report and Data-Driven decision making

Affiliations

  • Best Transaction Officer Regional (On Customer's Satisfaction), Access Bank, Abuja, 2009
  • Recommendation Letter from Fraud Detection Unit, Access Bank, 2012
  • Recommendation Letter on Detection of Salary Arrears Fraud Claim from Payroll Auditing.

Accomplishments

  • Introduced Happy Hour Moment for my department which transcended to the entire Agency helping staff to team bond and know their colleagues in General.
  • As a two-time Vice President of the Lagos-based Student Association (LBSA), I oversaw travel logistics for members and promoted a sense of community. We organized music events and contributed to the Student Union Award Nights (SUG Award Night).
  • Collaborated on the development and production of NASRDA@20 Anniversary Documentary sent to all Space Agencies across the Globe including NASA.
  • Introduced "Saving for a Purpose" initiative in NASRDA.

Certification

  • Graduate Certificate in IT Project Management
  • Graduate Certificate in Business Analytics
  • Graduate Certificate in Cybersecurity
  • International Professional Managers Association (IPMA), UK.2018
  • International Expert Consultant, UK.2020
  • GIS Training Programme using QGIS, Institute of Urban Development India. 2020

Timeline

SOC Analyst

Department of Innovation and Technology
02.2023 - Current

Senior Accountant

National Space Research and Development Agency
01.2018 - 08.2022

Internal Auditor

National Space Research and Development Agency
01.2013 - 12.2018

Customer Service Officer

Access Bank plc
04.2008 - 12.2012

Master of Science - Masters on Management Information Systems

University of Illinois At Springfield

Bachelor of Science - Banking And Financial Support Services

Achievers University Owo

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Tina Charles Mbakwe-Obi