Tina E. Locascio
Cornelius,NC
Summary
Forward-thinking mortgage professional with extensive knowledge of operations. Known for success in closing and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent customer service.
Overview
12
12
years of professional experience
Work History
Closing Manager
Better Mortgage
Charlotte, NC
12.2020 - 04.2022
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored productivity reports daily to ensure all metrics were met or exceeded, providing feedback daily to each member.
- Assisted other areas where needed, including but not limited to assisting the enablement team, in facilitating training sales on how the closing process works and then as a subject matter expert for follow up questions.
Ops Support Team Lead
Wyndham Capital Mortgage
Charlotte, NC
05.2018 - 10.2020
- Stepped in as the lead for the post closing and funding team after the manager left, transitioning from a closing team lead position.
- Ensured team members are appropriately trained on relevant standard opera ng procedures, customer service expectations, applicable systems, compliance rules & regulations, internal polices and applicable laws.
- Ensured an efficient, high quality process flow, leveraging experience, knowledge of best practices.
- Ensured a culture of teamwork, high performance, intense customer focus and strong employee engagement.
Senior Closer
Deephaven Mortgage
Charlotte, NC
11.2017 - 05.2018
- Joined the team as a senior closer for the new business unit that was formed.
- Created training manuals for closing, funding, and MERS registration.
- Trained new closers as they joined the team.
Sales Coordinator II
Pacific Union Financial, LLC
Charlotte, NC
06.2016 - 11.2017
- Pipeline coordinator/facilitator for several regions, managing and pushing volume through all departments to ensure the regions met monthly projections.
- Created regional dashboards for each supported region.
- Monitored daily reporting for Reg B, Change of Circumstances, Aged Loans, Lock Expirations, Missing initial disclosures.
- Evaluated the entire pipeline at the beginning of each month for each region to determine a solid projection for the upcoming month.
- Worked closely with the closing team to ensure successful and timely closings and fundings of loans.
Closing Project Manager
Indecomm Global Services, Inc
Charlotte, NC
08.2015 - 06.2016
- Managed the day to day operations of an outsourcing closing project.
- Trained and mentored each new closer, ensuring all guidelines of the client were adhered to.
- Interacted with the client daily, creating a very strong working relationship.
- Provided excellent customer service to both internal and external customers.
Senior Processor
First Financial Services, Inc
Charlotte, NC
09.2012 - 08.2015
- Managed a team of junior processors, mentoring and teaching new employees that had little to no prior mortgage experience.
- Ensured that the processors were trained successfully so they could work independently to manage their pipelines.
- Maintained the largest pipeline, which included all loans.
- Received positive feedback from borrowers.
Senior Processor/Processing Team Lead
Roundpoint Mortgage Company
Charlotte, NC
09.2011 - 09.2012
- Closed an average of 60 loans per month.
- Mentored other team members where needed to help increase their productivity.
- Provided management with feedback to ensure a positive customer experience and quicker turn times could be achieved.
Processing Team Lead
Bank Of America
Charlotte, NC
06.2010 - 09.2011
- Managed a team of 6-12 associates who performed all functions that pertained to the processing of a mortgage loan.
- Coached, mentored, and led employees to ensure a quality product was delivered, their customer service was excellent, and the brand was always kept in a positive light.
- Set monthly goals for the employees and monitored them throughout the month to ensure goals were met or exceeded.
- Utilized strong legal background to maintain strict adherence to all regulatory guidelines.
Education
Bachelor of Science - Management And Leadership
Capella University
Minneapolis, MNSkills
- Customer Service
- Mortgage Operations
- Interpersonal Skills
- Leadership
- Organizational Skills
- Analytical Skills
Licenses
Licensed as a loan officer in 24 states
Timeline
Closing Manager
Better Mortgage
12.2020 - 04.2022
Ops Support Team Lead
Wyndham Capital Mortgage
05.2018 - 10.2020
Senior Closer
Deephaven Mortgage
11.2017 - 05.2018
Sales Coordinator II
Pacific Union Financial, LLC
06.2016 - 11.2017
Closing Project Manager
Indecomm Global Services, Inc
08.2015 - 06.2016
Senior Processor
First Financial Services, Inc
09.2012 - 08.2015
Senior Processor/Processing Team Lead
Roundpoint Mortgage Company
09.2011 - 09.2012
Processing Team Lead
Bank Of America
06.2010 - 09.2011
Bachelor of Science - Management And Leadership
Capella University
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