Tina G. Singleton
Rocky Mount,NC
Summary
Results-driven individual with a proven track record in delivering quality work. Exhibits excellent communication and teamwork abilities to achieve company goals and provide exceptional service. Committed to continuous learning and professional development.
Overview
35
35
years of professional experience
Work History
Insurance Customer Service Representative
Jacqueline Moss Agency
Charlotte, NC
06.2017 - Current
- Provided prompt, courteous service to customers.
- Handled customer inquiries, complaints, and requests related to insurance policies.
- Processed new policy applications and updated existing policy documents.
- Researched policy details to address customer inquiries.
- Provided quotes on various types of insurance policies.
- Facilitated payment processing for premium payments and renewals.
- Performed administrative duties including filing, scanning, faxing, and copying documents.
- Provided timely support to customer inquiries via email and phone.
- Investigated discrepancies between actual charges and expected premiums.
- Searched computer database for customer data and modified policies as necessary.
- Collected payments and processed receipts to efficiently manage outstanding policyholder balances.
- Working remotely at present
Secretary-Church Clerk
St. Paul Community Baptist Church
Charlotte, NC
12.2007 - 03.2013
- Optimized the process of new member orientation administration
- Effectively handled diverse administrative responsibilities such as office management, receptionist duties for phones, church members, and clients.
- Assisted in planning and organizing events and programs for various church groups.
- Handled the preparation and processing of bulletins as well as certificates for various occasions including baptism, births, funerals, and weddings.
- Scheduled and organized Church calendar for groups, Pastor and other officials.
- Management of all church instruments, sound boards, office equipment, and supplies (ordering, maintaining, etc.)
Recreation Center Assistant
Mecklenburg County Park and Recreation
Charlotte , NC
06.2007 - 08.2012
- Addressed patron inquiries by answering questions, providing directions, and resolving grievances.
- Contributed to creating and executing age-appropriate recreational programs.
- Recorded attendance and program participation accurately.
- Managed registration process for recreation programs and activities.
- Enforced adherence to rules and regulations during recreational activities.
- Assisted in equipment setup and breakdown for special events.
- Actively participated in training sessions designed to enhance customer service skills.
- Set up facility areas with supplies, tables and chairs for planned activities.
- Organized, led and promoted interest in recreational activities.
- Managed daily operations of recreational facilities.
- Supervised the gym area and skate park.
Collections/Customer Service
G.E. Card Services
Charlotte , NC
06.1989 - 07.2003
- Negotiated payment arrangements and explored alternative options to assist customers in bringing their accounts up to date or paid in full.
- Managed and reconciled special handling client accounts including bankruptcy, deceased, and long-term medical illness.
- Contributed to policy reports for handling special accounts.
- Provided coverage for front office receptionist as required.
- Effectively handled phone inquiries by promptly addressing and resolving customer needs.
- Efficiently resolved customer complaints in a timely manner.
- Maintained accurate and updated customer information in databases.
Education
Diploma - Accounting And Business Management
King's College
Charlotte, NC06-1987
High School Diploma -
West Charlotte High School
Charlotte, NC06-1983
Bachelor of Science - General Studies
Walden University
Minneapolis, MNSkills
- Teamwork and Collaboration
- Data Entry
- Written Communication
- Multitasking
- Conflict Resolution
- Active Listening
- Recordkeeping Organization
- Excellent Communication
- Time Management
- Self Motivation
- Time management abilities
Timeline
Insurance Customer Service Representative
Jacqueline Moss Agency
06.2017 - Current
Secretary-Church Clerk
St. Paul Community Baptist Church
12.2007 - 03.2013
Recreation Center Assistant
Mecklenburg County Park and Recreation
06.2007 - 08.2012
Collections/Customer Service
G.E. Card Services
06.1989 - 07.2003
Diploma - Accounting And Business Management
King's College
High School Diploma -
West Charlotte High School
Bachelor of Science - General Studies
Walden University
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