Summary
Overview
Work History
Education
Skills
Certification
Timeline

Tina L Brannon

Tempe,AZ

Summary

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

Overview

37
37
years of professional experience
1
1
Certificate
1
1

CPR certified

1
1

Fully vaccinated

1
1

Fingerprint/background check AZ

Work History

Behavioral Health Technician

Verdure Center
10.2022 - 06.2023
  • Daily Group programming/one on one programming
  • Maintained positive staff relations
  • Communication with provider/medical staff
  • Developed and maintained positive relationships with clients
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of client group programming sessions/one on one sessions
  • 6 patient case load
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each

PatientRelations Representative

Providence Medical Group
01.2019 - 01.2023
  • Navigating multiple complex data systems
  • Updated pertinent information in compliance with policies
  • Managed 100-150 customer calls per day
  • Operate multi-line telephone system; routing patient inquiries to providers
  • Register patients updating demographics
  • Verified insurance
  • Scheduling procedures and daily appointments
  • Check provider schedules to ensure accuracy
  • FMLA paperwork
  • Skilled at working independently and collaboratively in team environment
  • Self-motivated, with strong sense of personal responsibility

Patient Relations Representative

Sunset Pediatrics
11.2014 - 01.2019
  • First point of contact
  • Multi-line telephone systems
  • Outbound calls for follow-up
  • Calendar management making appointments and monitoring appointments on daily schedule
  • Document pertinent patient care information
  • Verifying insurance eligibility

General Manager

Wired Sports Bar
05.2002 - 04.2007
  • Managed budget implementations, employee reviews, training, schedules
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Developed/maintained relationships with customers and suppliers through account development
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Store Manager

Norwalk Furniture
06.1998 - 09.2001
  • Motivating sales team/designers
  • Providing excellent service to customers
  • Weekly staff sales meetings
  • Custom made furniture designs.
  • Managed inventory control, cash control, and store opening and closing procedures
  • Completed point of sale opening and closing procedures
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation

Counter manager

Cosmetics
03.1995 - 05.1998
  • Sales skincare/custom cosmetics
  • Monthly sales reports
  • Monthly department meetings
  • Recruited, coached, motivated and trained new associates
  • Organized sale events and created eye-catching product displays to attract customers to [Type] counter
  • Performed daily department re-merchandising, price markdowns and merchandise transfers
  • Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters

Claims Support Specialist

Blue Cross Blue Shield of Oregon
01.1986 - 01.1990
  • Updated unknown patient values
  • Scanned documents
  • Communication with multiple team projects
  • Prepared insurance claim forms or related documents and reviewed for completeness
  • Modified, updated and processed existing policies

Education

Behavioral Health Technician Certificate - Behavioral Health

Beacon Hill Career Training, Fort Lauderdale, FL
01.2023

High School - undefined

Beaverton High School
1985

Skills

  • Epic System
  • HIPPA Compliant
  • Medical Terminology
  • Energetic, organized
  • Communication
  • Inbound And Outbound Calling
  • Customer Service Experience
  • Phone Calls
  • Customer Experience
  • Excellent Communication Skills
  • Complaint Resolution

Certification

  • Behavioral Health Technician
  • CPR Certified
  • Finger Print state of AZ

Timeline

Behavioral Health Technician - Verdure Center
10.2022 - 06.2023
PatientRelations Representative - Providence Medical Group
01.2019 - 01.2023
Patient Relations Representative - Sunset Pediatrics
11.2014 - 01.2019
General Manager - Wired Sports Bar
05.2002 - 04.2007
Store Manager - Norwalk Furniture
06.1998 - 09.2001
Counter manager - Cosmetics
03.1995 - 05.1998
Claims Support Specialist - Blue Cross Blue Shield of Oregon
01.1986 - 01.1990
Beacon Hill Career Training - Behavioral Health Technician Certificate, Behavioral Health
Beaverton High School - High School,
Tina L Brannon