Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tina Horner

Fredericksburg,VA

Summary

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Alorica
11.2018 - Current
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Took ownership of customer issues and followed problems through to resolution.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Customer Support Specialist

Macy's
08.2018 - 11.2018
  • Processed customer service orders promptly to increase customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

Madison County High School
Madison, VA
06.1987

Skills

  • Workflow Management
  • Complaint Resolution
  • Quality Assurance
  • Account Management
  • Regulatory Compliance
  • Handling Escalations
  • Time Management
  • Deadline-Oriented
  • Work Prioritization
  • MS Office

Additional Information

Worked with the Senior Data Analyst for a prestigious financial banking institute with a letter of recommendation.

Timeline

Customer Service Manager

Alorica
11.2018 - Current

Customer Support Specialist

Macy's
08.2018 - 11.2018

High School Diploma -

Madison County High School

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Tina Horner