Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Tina L. Olson

Tina L. Olson

Fallston,MD

Summary

Seventeen years of effective household management Four years of current administrative experience and nine years of customer service, office management, and operations within the auto glass industry Achieves positive customer service, office relations, operations, and inventory control Ability to communicate, negotiate, and achieve objectives

Overview

34
34
years of professional experience

Work History

Call Center Representative

APGFCU
11.2022 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Customs Broker

Maersk Inc
06.2021 - 10.2022
  • Provided colleagues and direct reports with management and performance reviews.
  • Lead facilitator for customer issue resolution related to service performance and cargo issues.
  • Calculated daily exchange rates and taxes due for goods and commodities.
  • Maintained customer bond and power of attorney records in case of emergencies.

Customs Entry Writer

Atlantic Container Line
01.2017 - 06.2021
  • Process customs documentation for all international vehicle transfers
  • Perform data entry using Atlas (an internal records keeping system)
  • Ensure 100% accuracy with VIN and retention of original paperwork
  • Multitask, prioritize duties, and work autonomously daily
  • Ability to meet rigorous time sensitive deadlines for overseas shipping

President

Grafton Ridge Home Owner's Association
01.2018 - 05.2021
  • Gumbyolson@verizon.net
  • 443-682-0650

Office Manager

Safelite Auto Glass
01.1996 - 01.1999
  • Provided excellent, Coordinated insurance claims
  • Issued purchase orders for accounts payable/receivable
  • Completed payroll and bank deposits
  • Maintained inventory control

customer service

Vistar Auto Glass
01.1993 - 01.1996
  • Provided excellent, Coordinated insurance claims
  • Issued purchase orders for accounts payable/receivable
  • Completed payroll and bank deposits
  • Maintained inventory control

customer service

Windshields America
01.1990 - 01.1993
  • Provided excellent, Coordinated insurance claims
  • Issued purchase orders for accounts payable/receivable
  • Completed payroll and bank deposits
  • Maintained inventory control

Education

Business

Harford Community College
Bel Air, MD

Skills

  • Performance Improvement
  • IBM Domino
  • Collaborative Environments
  • Microsoft Office

Timeline

Call Center Representative

APGFCU
11.2022 - Current

Customs Broker

Maersk Inc
06.2021 - 10.2022

President

Grafton Ridge Home Owner's Association
01.2018 - 05.2021

Customs Entry Writer

Atlantic Container Line
01.2017 - 06.2021

Office Manager

Safelite Auto Glass
01.1996 - 01.1999

customer service

Vistar Auto Glass
01.1993 - 01.1996

customer service

Windshields America
01.1990 - 01.1993

Business

Harford Community College

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Tina L. Olson