Tina L. Smith
Loganville,GA
Summary
Accomplished professional with a strong background in transportation and customer service, notably with GCPS. Demonstrated exceptional problem-solving abilities and a commitment to community engagement. Proven track record in enhancing operational efficiency and customer satisfaction. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
38
38
years of professional experience
Work History
School Bus Manager
GCPS
Suwanee, GA
03.2008 - Current
- Transport students and teachers on school activity trips while exercising responsible leadership.
- Maintain order and discipline on bus to prevent accidents or injuries.
- Follow schedules and routes to maintain timely arrivals and departures.
- Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
- Manage time effectively to ensure tasks are completed on schedule and deadlines are met.
- Maintained records regarding daily attendance, student behavior issues, or other pertinent information.
- Communicate regularly with teachers, administrators, parents and guardians, therapists and other staff members involved in a student's care plan.
- Follow designated routes, stopping at designated locations, and operating equipment such as wheelchair lifts.
- Reliable breakdown driver dispersed to areas in and out of area when needed
Customer Care Representative
Georgia Power
Atlanta, GA
01.1999 - 01.2002
- Addressed customer questions and concerns regarding products and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Balanced cash drawers at the end of each shift.
- Answered phone calls to assist customers with questions and orders.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Navigated through computer systems to review information and respond appropriately to callers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored junior team members and managed employee relationships.
Deceased Claims Customer Care Representative
Prudential Bank
Atlanta, GA
08.1994 - 09.1998
- Filed appeals on behalf of customers when necessary, after denial of a claims
- Examined claims, records and procedures to grant approval of coverage.
- Evaluated and processed insurance claims according to company policies and industry standards.
- Utilized claims management software to track claims progress and maintain organized documentation.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
Torpedoman
US Navy
San Diego, CA
12.1986 - 05.1994
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Supervised operation of aviation ordnance shops, armories and storage facilities.
Education
Some College (No Degree) - Health Information Technology
DeVry University
Atlanta, GASome College (No Degree) - Court Information And Reporting
San Diego City College
San Diego, CASkills
- Community engagement
- Scheduling and timetabling
- Conflict resolution techniques
- Bus route planning
- Effective communication skills
- Telephone etiquette
- Data Entry
- Ability to type and perform clerical duties with a high rate of speed and accuracy
- Computer knowledge
- Communicate with others in an effective and tactful manner
Timeline
School Bus Manager
GCPS
03.2008 - Current
Customer Care Representative
Georgia Power
01.1999 - 01.2002
Deceased Claims Customer Care Representative
Prudential Bank
08.1994 - 09.1998
Torpedoman
US Navy
12.1986 - 05.1994
Some College (No Degree) - Health Information Technology
DeVry University
Some College (No Degree) - Court Information And Reporting
San Diego City College
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