Tina M Atkins
Newport,KY
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
ECC Service Expert/Team Lead
Bon Secour Mercy Health
02.2021 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Designed strategic plan for component development practices to support future projects.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Providing assistance to patients/third party with scheduling and patient needs.
- Working assigned work ques as time allowed.
- Exceeding quality, adherence, conformance metrics
- Work assigned projects
ECC Service Expert
Insight Global @ Bon Secour Mercy Health
08.2020 - 02.2021
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
FSR II
Cincinnati Children's Hospital Medical Center
10.2017 - 06.2020
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Managed Care Contract Analyst
Bottom Line Systems
05.2011 - 05.2017
- Ensured compliance with state and federal regulations by monitoring contractual provisions and maintaining accurate records.
- Researching and reviewing carrier payments with Hospital contract to verify payment accuracy.
- Requesting underpayments as needed
- Contacting insurance to determine denial reason.
- Follow up on open inquiries.
- Month end reporting and audit
- Assist with training of new hires on client system as needed.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Aiken High School
Cincinnati, OHSkills
- Flexible Schedule
- Teamwork and Collaboration
- Quantitative skills
- Conflict Resolution
- Complaint resolution
- Staff Training
- Safety processes and procedures
- Quality Control
- Mentoring
- Staff education and training
- Analytical Thinking
- Quality Improvement
- Audit reporting
- Trend tracking
- Call Center Operations
- Team Check-Ins
- Problem-Solving
- Attention to Detail
- Process Improvement
Timeline
ECC Service Expert/Team Lead
Bon Secour Mercy Health
02.2021 - Current
ECC Service Expert
Insight Global @ Bon Secour Mercy Health
08.2020 - 02.2021
FSR II
Cincinnati Children's Hospital Medical Center
10.2017 - 06.2020
Managed Care Contract Analyst
Bottom Line Systems
05.2011 - 05.2017
High School Diploma -
Aiken High School