TINA M PETERS
1167 WILDER OAKS WAY
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at WVU Medicine. Proven ability to enhance patient satisfaction through effective communication and teamwork. Skilled in managing patient scheduling and adhering to HIPAA guidelines, ensuring a seamless healthcare experience while maintaining organizational efficiency.
Overview
23
23
years of professional experience
Work History
Spine& Nerve Center
WVU Medicine
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
Store Associate
Aldi
01.2017 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Nursing Assistant
CAMC Teays Valley Hospital
09.2018 - 08.2019
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
Food Service Worker
Speedway
03.2012 - 12.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
Nursing Assistant
St Francis Memorial Hospital
01.2010 - 02.2012
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
Unit Clerk
Parkview Regional Medical Center
04.2002 - 10.2009
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
Education
East Bank High
East Bank, WVSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Computer skills
- Organizational skills
Timeline
Spine& Nerve Center
WVU Medicine
06.2025 - Current
Nursing Assistant
CAMC Teays Valley Hospital
09.2018 - 08.2019
Store Associate
Aldi
01.2017 - Current
Food Service Worker
Speedway
03.2012 - 12.2016
Nursing Assistant
St Francis Memorial Hospital
01.2010 - 02.2012
Unit Clerk
Parkview Regional Medical Center
04.2002 - 10.2009
East Bank High
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