Tina M. Smith
Cleveland,OH
Summary
Productive and hardworking Professional with 20+ years providing a high-level of service in the Human Service field, with deep experience in supporting diverse client needs and delivering impactful results. Strong focus on team collaboration and adapting to changing requirements, ensuring reliable and effective service. Skilled in case management, crisis intervention, and client advocacy, with compassionate and empathetic approach that fosters trust and positive outcomes. Outstanding communication/interpersonal skills.
Overview
6
6
years of professional experience
Work History
Home Health Aid
A-1 Comforting Home Cae
07.2018 - 10.2024
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided the Client and their family with emotional support and acted as liaison in difficult Family situations.
Human Service Worker
Catholic Charities St. Martin De Porres
11.2021 - 06.2023
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information of Data in DSAS, WRAAA and NAPAS (for Home Delivered and Congregate Meals) systems.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Interviewed applicants for services and supported application completion as necessary.
- Acted as mandatory reporter of abuse.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Implemented evidence-based practices to enhance program effectiveness and improve client outcomes.
- Organized community events to promote positive relationships among diverse populations while raising awareness about agency programs/services available at the local level.
- Advocated on behalf of clients with external agencies or providers, ensuring access to necessary support systems.
- Developed strong relationships with community partners to expand available resources for clients in need.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Conducted home visits to assess clients' home environment and provide support.
- Completion of Weekly Wellness Calls into the DSAS My Senior Center Database
- Update all Certification and Documentation for Senior Participants
- Assist in Planning and Attending Field Trips and Community Program Exposure Events
Education
Associate of Applied Science - Human Services
Hudson Valley Community College
Troy, NY06-1999
Skills
- Ethical practice
- Social perceptiveness
- Problem-solving
- Teamwork
- Microsoft office
- Organizational skills
- Documentation skills
- CPR/AED
- Document management
Timeline
Human Service Worker
Catholic Charities St. Martin De Porres
11.2021 - 06.2023
Home Health Aid
A-1 Comforting Home Cae
07.2018 - 10.2024
Associate of Applied Science - Human Services
Hudson Valley Community College
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