Tina M Smith
Lancaster,TX
Summary
Motivated [Administrative Assistant] with [CPS21] years of experience offering office support in CPS industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Driven professional with a proven track record at Ross Dress for Less, enhancing customer satisfaction and increasing sales through expert relationship-building and product knowledge. Excelled in administrative roles at Texas Department of Family and Protective Service, streamlining office operations and improving data management. Skilled in Microsoft Office and customer service, demonstrating exceptional organizational abilities and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Sales Associate
Ross Dress for Less
12.2016 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales revenue by establishing and nurturing relationships with key retail clients.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Administrative Assistant
Texas Department of Family and Protective Service
11.2001 - 02.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Inventoried and ordered supplies for office.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Some College (No Degree) - Fashion Merchandising
Miss Wades Fashion College
Some College (No Degree) - Insurance Adjuster
Texas Department of Insurance
High School Diploma -
Central High School
Providence, RI09.1981
Skills
- Records Management Systems
- Detailed Meeting Minutes
- Memo Preparation
- Excel Spreadsheets
- PC Proficient
- 10-Key Proficiency
- Data Entry Documentation
- Sensitive Material Handling
- Recordkeeping and Bookkeeping
- Types WPM60
- Office Equipment Operation
- Document and File Management
- Judgment and Decision Making
- Microsoft Office Suite
- Schedule Management
- Microsoft Office
- Appointment Coordination
- Professional and Courteous
- Task Prioritization
- Confidentiality and Data Protection
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Multitasking and Time Management
- Listening Skills
- Multi-tasking strength
- Customer Service
- Problem-solving skills
Timeline
Sales Associate
Ross Dress for Less
12.2016 - Current
Administrative Assistant
Texas Department of Family and Protective Service
11.2001 - 02.2023
Some College (No Degree) - Insurance Adjuster
Texas Department of Insurance
High School Diploma -
Central High School
Some College (No Degree) - Fashion Merchandising
Miss Wades Fashion College