TINA M. SPANGLER
Marysville,WA
Summary
Dedicated and organized professional with over 20 years of medical office experience. Detail-oriented and self-driven with expertise in problem solving and managing multiple priorities in a fast-paced setting.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
MRI Coordinator/Insurance Authorization Specialist
Proliance Surgeons
Mountlake Terrace, WA
11.2016 - Current
- Processed over 3,000 diagnostic imaging authorizations per year. Efficiently scheduled, registered appointments, and served as liaison between MRI center and referring provider offices.
- Developed and maintained productive working relationships with healthcare providers, leading to increased referrals.
- Effectively managed time to individually complete authorization tasks and work as part of team to maximize scheduling, driving center to its highest volumes to date
- Assisted center manager with development of policies and procedures, along with front office workflows
- Created and maintained MRI center screening form and training manuals for front office staff
- Assisted in marketing MRI center to local provider groups
- Effectively provided administrative support to radiologists and clinical staff. Assisted technologists in rooming and moving patients
- Adhering to compliance standards, processed medical records requests in timely and accurate manner
- Maintained accurate database for authorizations, served as departmental resource for image data management accuracy and problem solving
- Efficiently located and obtained outside records, imported to electronic record.
- Verified eligibility and compliance with authorization requirements for service providers. Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Analyzed medical records and other documents to determine approval of requests for authorization.
Medical Receptionist/Scheduler
Western Washington Medical Group
Everett, WA
08.2016 - 11.2016
- Imaging Center
- Set up multi-modality medical imaging front office by establishing scheduling and registration workflows
- In collaboration with technologists and radiologists, created front office manual for scheduling procedures, including procedure and diagnosis codes, protocols, and preparation
- Scheduled, registered, and verified appointments utilizing multiple office software systems
- Reviewed orders to ensure accuracy and compliance in exam ordered and diagnosis, assisted technologists and radiologists with exam protocols
- Verified insurance eligibility, reviewed medical history to ensure patient safety, communicated necessary preparation information prior to radiology exams
- Maintaining HIPAA compliance, processed medical records requests in timely and accurate manner.
Insurance Specialist-Per Diem
Center For Diagnostic Imaging
Kirkland, WA
07.2016 - 08.2016
- Center for Diagnostic Imaging-Kirkland
- Accurately verified insurance eligibility for eight imaging centers utilizing InstaMed software, insurance websites and via telephone
- Calculated estimated out of pocket amounts due and reviewed with patients prior to imaging appointments, set up payment plans as appropriate.
- Maintained confidentiality of patient finances, records, and health statuses
Front Office Associate
Alliance Healthcare Services
Mountlake Terrace, WA
07.2014 - 07.2016
- Served as research assistant in ongoing clinical research study headed by primary radiologist, effectively managing project workload around front office duties
- Scheduled and verified imaging appointments
- Greeted and registered patients
- Collected payments and accurately recorded payment transactions
- Entered physician orders, confirmed compliance
- Assisted with verification of insurance eligibility and claims status with insurance companies, obtained prior authorization for radiology procedures
- As primary screener, reviewed provider notes and orders to ensure data integrity; obtained and reviewed medical history to maximize patient safety, communicated patient instructions
- Located and obtained outside records and imported to electronic database
- Provided administrative support to radiologists and clinical staff
- Maintaining HIPAA compliance, processed medical records requests for patients, providers, insurance companies and attorney offices in timely and accurate manner
- Maintenance of medical charts and electronic medical records.
Health Information Associate
Center For Diagnostic Imaging
Mountlake Terrace, WA
01.2005 - 06.2014
- Promoted to Medical Records Lead in 2005
- Trained and audited department of up to six associates, drafted and implemented department policies
- Provided administrative support to radiologists and clinical staff
- Prepared images and documents for presentation to radiologists
- Served as Referring Physician Database Administrator for eight imaging centers, entered and maintained accurate and detailed database of referring groups and providers
- Executed troubleshooting of electronic imaging system for radiologists and associates
- Maintenance of medical charts and/or electronic medical record.
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
Front Office Associate
Center For Diagnostic Imaging
Mountlake Terrace, WA
12.2001 - 01.2005
- Entered physician orders, scheduled appointments,registered patients
- Adeptly managed multi-line phone system
- Confirmed patient appointments and obtained patient history to ensure safety prior to radiology exams and procedures
- Assisted with forwarding images and paperwork to radiologists and fulfillment of medical records requests
- Assisted in maintenance of medical charts and/or electronic medical record.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Education
Bachelor of Arts - History
Western Washington University
Bellingham, WA 09.1994 - 12.1999
Skills
Customer service specialist
undefinedTimeline
MRI Coordinator/Insurance Authorization Specialist
Proliance Surgeons
11.2016 - Current
Medical Receptionist/Scheduler
Western Washington Medical Group
08.2016 - 11.2016
Insurance Specialist-Per Diem
Center For Diagnostic Imaging
07.2016 - 08.2016
Front Office Associate
Alliance Healthcare Services
07.2014 - 07.2016
Health Information Associate
Center For Diagnostic Imaging
01.2005 - 06.2014
Front Office Associate
Center For Diagnostic Imaging
12.2001 - 01.2005
Bachelor of Arts - History
Western Washington University
09.1994 - 12.1999
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