Tina M Fox

3rd shift phone operator:

I work independently in this office alone, with minimal support from others working from various other locations.

Answer calls for Medina, Fairview, Lutheran, Marymount, and Mercy hospitals, and occasionally answer other locations as needed. Provide online patient support and customer service. Assist patients with their appointment questions. In charge of calling in all staff for the 3rd shift surgeries and PACU. Provide support for on-site emergencies, such as system/phone downtime, and fire/safety. Also, send out morning texts to remind doctors of needed discharges for incoming needs for admissions.

Assemble and maintain patient medical records and other documents related to inpatient care. Assist with unit and office clerical functions, as needed. Assist in troubleshooting equipment failures, such as the call system, printers, WOWS, and other unit devices. Assist with maintaining bedside nursing supplies as needed. Precepting new-hire Health Unit Coordinators. Assist the Nurse Manager with meeting prep work. Skilled at working independently and collaboratively in a team environment. Assisted with day-to-day operations, working efficiently and productively with all team members. Self-motivated, with a strong sense of personal responsibility. I work effectively in fast-pace environment.

Assemble and maintain patient medical records and other documents related to inpatient care. Assist with unit and office clerical functions, as needed. Assist in troubleshooting equipment failures, such as the call system, printers, WOWS, and other unit devices. Assist with maintaining bedside nursing supplies as need.

Verification of insurance benefits on all accounts. Provide billing support for Medicare, QualChoice and other commercial accounts during times of high volume and vacations. Create Excel spreadsheets to utilize as tracking tools for both managers and staff. Responsible for supervising all unfinished clinical tasks and assisting when needed. Assist the clinical coordinator with ICD-9 coding when needed. Assist with all aspects of month-end processes. Provide scheduling support to the Nursing department for all breaks and vacations.

Assist where needed. Provide hands-on patient care; provide companionship/support to patients and family members, along with various support to the nursing staff.

Responsible for obtaining the clinical information needed to justify the need for the durable medical equipment being ordered. Deciphering that text to provide the appropriate ICD-9 codes, and completing the Certificates of Medical Necessity. This includes working with the patient, patient family members, physicians, and/or therapists. Working as a liaison for the patients: between the patient, the patient's doctor and or therapist, and the insurance company to ensure the patient's insurance company would cover all expenses for equipment ordered.

Responsible for training new staff members for service desk duties and closing procedures. Responsible for guest registrations and fees, various sports registrations and fees, current membership dues, data entry, filing, incoming calls, messages, and the Proshop, which includes sales and inventory of merchandise.