Tina Marie Franceschi
Colorado Springs,CO
Summary
I believe I would be a great candidate for your organization because I am organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Crew Member Shift Manager
Daebuck Investment
Colorado Springs, United States
10.2018 - Current
- Created and implemented policies to achieve customer satisfaction and maintain service standards.
- Boosted employee satisfaction 95% by developing staff recognition and accountability program, reducing staff turnover.
- Calculated time cards to process employee payroll for 2-4 team members.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Communicated and negotiated with various vendors to obtain necessary inventory.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Helped general management develop prices based on inventory costs and portion sizes.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Daycare Assistant Teacher
Springs Of Life Children's Center
Colorado Springs, United States
06.2016 - 12.2018
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Kept notes of behavior issues, food served and medications administered to children.
- Incorporated music and play into developmentally appropriate activities.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored entrances and exits to maintain safety and organized environments.
- Created and implemented diverse educational strategies to boost development.
- Partnered with supervisor to implement ADA standards on playground and in common areas.
- Arrived at assigned areas on time, prepared and ready to work.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Set up playroom and childcare areas for safety and cleanliness.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Complied with strict safety and organizational regulations, policies and procedures.
- Assisted older children with homework assignments, providing support and mentoring.
- Maintained childcare center schedule in alignment with parent needs.
- Maintained positive demeanor to facilitate stable, consistent environment.
- Modeled appropriate activities and positive behavior management.
Shift Leader
Kwik Stop
Colorado Springs, United States
12.2012 - 06.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Maintained financial accuracy when handling over $1000,00 in revenue each day.
- Managed the store alone, maintaining efficiency from open to close being the only employee.
Cashier
Wendy's
Colorado Springs, United States
02.2012 - 12.2012
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over 50 customers per day.
Shift Manager
Burger King
Colorado Springs, United States
12.2006 - 05.2011
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Cooperated with coworkers to improve customer experience and manage storefront.
Cashier
Gen X Clothing
Colorado Springs, United States
01.2006 - 03.2007
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma -
Life Skills Center of Colorado Springs
Colorado Springs, CO05.2010
Skills
- Front of House Management
- Performance Improvement
- Health and Safety Regulations
- Investigating Complaints
- Safety Policies and Procedures
- Delegating Assignments and Tasks
- Staffing and Sales Reporting
- Money Handling
- Teamwork and Collaboration
- Calm and Pleasant Demeanor
- Customer Service
- Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Limited Working
Additional Information
I am fluent in three languages, English, Spanish and American Sign Language (2)
Timeline
Crew Member Shift Manager
Daebuck Investment
10.2018 - Current
Daycare Assistant Teacher
Springs Of Life Children's Center
06.2016 - 12.2018
Shift Leader
Kwik Stop
12.2012 - 06.2016
Cashier
Wendy's
02.2012 - 12.2012
Shift Manager
Burger King
12.2006 - 05.2011
Cashier
Gen X Clothing
01.2006 - 03.2007
High School Diploma -
Life Skills Center of Colorado Springs
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