Experienced and compassionate healthcare professional with a strong focus on treating individuals with dignity and respect. Collaborative team player with excellent clinical and interpersonal skills. Available for full-time work, including weekends and evenings. Proven ability to analyze situations, communicate effectively, and thrive in dynamic environments. Dedicated to contributing to team success and personal growth. Strong customer service, multitasking, and time management abilities. Committed to providing exceptional experiences for every customer.
Overview
10
10
years of professional experience
Work History
Caregiver
Consumer Direct Washington
Federal Way, WA
03.2022 - Current
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Assisted patients with self-administered medications.
Provided safe mobility support to help patients move around personal and public spaces.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Mail Processing Clerk
United States Postal Service
Seattle, WA
10.2019 - 07.2021
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Sort outgoing and/or incoming mail using automated equipment.
Ensure all necessary support equipment and materials are organized for sorting.
Provide services at the public window for non-financial transactions.
Lifting or carrying moderate to heavy mail and packages, and prolonged standing.
Sales Consultant
Ford Samoa Motors Inc
Pago Pago, American Samoa
02.2017 - 07.2019
Promoting and selling vehicles; understanding automobiles; cultivating buyers; matching customers with ideal cars; demonstrating vehicle features; closing sales; providing sales management information; assisting with showroom setup; enhancing dealership reputation.
Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Provided sales and customer service assistance to walk-in traffic
Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Followed up with existing customers to provide additional support and address concerns
Managed approximately 30 incoming calls, emails and faxes per day from customers
Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Responded to telephone and in-person requests for information.
Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Performed cash, card, and check transactions to complete customer purchases.
Asst. Manager
Regal Theatre/Nu'uuli Place Twins
American Samoa
04.2015 - 05.2017
Cashier for concession stands and box office
Supervised day-to-day operations to meet performance, quality and service expectations.
Performed training for new hired crew members after hiring process
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Fa'asao Marist High School
American Samoa
07.2014
Skills
Proficient in MS Word, Excel, and Outlook
Excellent verbal and written communication skills
High level of accuracy and strong attention to main details
Proven ability to answer customers' questions and give information regarding to any subjects relating to work or business
Fast learner
Highly dependable
Careful, excellent, and qualified driver
Hardworking and love to work hand in hand with people of all background