Tina Marie Southard
Tulsa,OK
Summary
Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Oversees employee performance and tracks weekly progress to achieve defined objectives. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Woodspring Suites Hotel
Tulsa, OK
06.2023 - Current
- Assigned duties and monitored performance of all employees in the hotel.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Developed and implemented hotel policies and procedures.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
Housekeeping Attendant
WoodSpring Suites Broken Arrow
Oklahoma City, OK
09.2018 - 04.2019
- Maintained cleanliness and order of assigned areas.
- Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
- Inspected guest rooms after cleaning to ensure all items were in proper working condition.
Housekeeping Room Attendant
WoodSpring Suites Broken Arrow
Tulsa, Oklahoma
06.2016 - 06.2017
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
Receptionist
Rooms Today Outlet
Tulsa, OK
09.2009 - 10.2012
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Skills
- Employee Scheduling
- Staff Management
- Front Office Management
- Customer Service Management
- Payment Processing
- Invoicing and Billing
Timeline
Assistant General Manager
Woodspring Suites Hotel
06.2023 - Current
Housekeeping Attendant
WoodSpring Suites Broken Arrow
09.2018 - 04.2019
Housekeeping Room Attendant
WoodSpring Suites Broken Arrow
06.2016 - 06.2017
Receptionist
Rooms Today Outlet
09.2009 - 10.2012
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