Tina Marie Sutter

• Used CRM software to maintain detailed contact logs and account records
• Prepared and submitted reports to keep management informed of sales activities and progress

Client Concierge:

• Connected, built, and retained customer relationships
• Communicated and built relationships with 18 real estate agents, 2 brokers and 1 mortgage broker.
• Made between 120-150 outbound calls per day to set buyer and seller consultations with agents
• Scheduled minimum of 10 appointments per week
• Hit or exceeded goal of expected appointments set weekly/monthly

Transaction Coordinator:

• Effectively managed administrative tasks involved in contract to close of a sale
• Acted as liaison between real estate agents, clients, title companies, and mortgage brokers during process of real estate sale; Established relationships in order to ensure smooth closing process
• Created timelines and regularly checked in with clients and vendors as needed, to ensure all deadlines were promptly met
• First point of contact/resource for all questions that may arise throughout the closing process; Kept entire team updated on progress of all contracts

• Answered 20-30 inbound calls per day
• Made 150-200 outbound calls per day to set buyer and seller consultations for 32 agents
• Followed up with 50 warm / hot leads per week for lead generation
• Maintained systematic database for accurate record keeping
• Quality assurance in data collection
• Explored new lead sources
• Hit or exceeded goal of expected appointments set weekly/monthly

• Fielded upwards of 150 incoming calls and chats
• Called, emailed, texted and chatted with warm leads and booked them for consultations, in hopes of converting consultation into an invoice
• Used scripts to provide information about treatment features and prices, while presenting benefits and completing consultations
• Asked and answered pertinent questions to understand customer’s needs and overcome objections
• Navigated multiple windows and screens quickly, and input information accurately while keeping pace with call and handle time

• Delivered exceptional service by completing requested tasks and independently resolving issues
• Conveyed information to internal and external parties by calling, texting, drafting letters, memos, and emails
• Answered calls using multi-line system and took messages or direct callers to correct personnel, and scheduled appointments
• Created and updated spreadsheets
• Manage inbox's, calendars and chat
• Created and scheduled social media content

• Evaluated condition and appearance of client skin using basic and advanced inspections
• Protected customers with regular cleaning and proper sterilization techniques
• Enhanced customer appearance by applying cosmetic tonics, lotions and creams
• Minimized risk of infection to clients by keeping all work areas and instruments clean and properly sterilized
• Attend shows and conventions regularly to learn more about industry standards

• Boosted revenue by 10% by determining optimal products for each client and presented solutions
• Kept clients informed and detected new sales opportunities with upselling techniques
• Backed up financial advice with accurate and current advice on industry trends
• Answered 200 plus inbound calls per day and provided customer questions about policies and procedures with friendly and knowledgeable approach

• Met inbound and outbound customer needs while maintained and exceeded strict performance targets of 3 vacations booked per day / 15 per week
• Resolved customer grievances consistently, collaborated with team members to achieve creative solutions
• Scheduled vacation weeks in time blocks in CRM
• Helped managers enforce procedures and protocols through effective training strategies
• Closed skill gaps identified in existing employees with well-coordinated courses