Tina Michelle Ramey
Corporate Trainer
Auburn,GA
Summary
Organized Corporate Trainer with over ten years of accounts payable software support experience. Expert in end user training with extensive knowledge of financial based software use and industry procedures. Proven leader with extensive finance/accounting knowledge to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving abilities while providing first in class customer service.
Overview
33
33
years of professional experience
Work History
Lead Marketing Technology Manager
AT&T
03.2016 - 07.2023
- Tally was implemented as an enterprise-wide solution for all domestic advertising expense processing (accounts payable)
- Improved overall technology efficiency by implementing streamlined processes and system upgrades.
- Reduced IT support tickets by proactively addressing common issues and providing user training.
- Managed technology projects from conception to completion, ensuring timely delivery and stakeholder satisfaction.
- Collaborated with cross-functional teams to identify technology needs and develop innovative solutions.
- Evaluated emerging technologies for potential adoption in the organization, making strategic recommendations.
- Optimized IT infrastructure by consolidating systems and leveraging cloud-based resources where appropriate.
- Increased end-user satisfaction by establishing responsive help desk support services for software issues.
- Created customized technology solutions tailored to the unique needs of various departments within the organization.
- Implemented standardized documentation practices across all IT projects to improve consistency, accuracy, and knowledge transfer.
- Developed suggestions for technical process improvements to optimize resources.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Improved systems with addition of new features and infrastructure.
- Developed diagrams to describe and lay out logical operational steps.
- Developed technical requirement documentation for new software products.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Enhanced software adoptions by designing and delivering comprehensive training programs.
- Developed customized training solutions to address specific departmental needs and skill gaps.
- Evaluated training program effectiveness through regular assessments, surveys, and feedback sessions.
- Increased customer satisfaction ratings by implementing specialized service-focused trainings for each end user group.
- Continuously updated course materials based on product development releases, ensuring relevance and value for participants.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Developed and implemented successful onboarding program for all new end users.
- Assessed and resolved complex database issues, contributing to improved overall system stability.
- Conducted thorough testing of new database features before deployment, minimizing potential risks and errors during implementation.
- Managed all Direct Mail vendor relationships to streamline postage processing and use tax reporting requirements.
- Redesigned legacy systems with modern architectural principles, enhancing functionality while providing an enterprise solution.
- Participated in strategic planning initiatives as a key stakeholder representing the IT department''s interests in relation to data management infrastructure needs.
- Designed internal process improvements to automate repetitive tasks, shortening data delivery times.
Sr. Marketing Communications Manager
AT&T
01.2013 - 03.2016
- As the Lead Architect for AT&T’s Home Solutions Advertising expense management database (QuickBase) my responsibilities were wide reaching
- I gathered all business requirements from various business units that utilized the advertising accounts payable financial tool
- Collaborated with cross-functional teams to design, develop, and implement robust database systems tailored to specific project requirements.
- Once requirements were finalized, I designed, programmed and tested all new database development
- Designed scalable databases that supported company growth without sacrificing performance or security measures.
- After QA testing passed, I compiled technical documentation, end user training and tier one support
- Conducted thorough testing of new database features before deployment, minimizing potential risks and errors during implementation.
- I supported various business units to track all advertising expenditures, maintain budgets, and provide forecasting for ~$840 million in spend by writing and supplying required reporting
- Integrated various data sources into centralized databases, simplifying data analysis efforts across departments.
- I also served as the budget coordinator for ~$840 million in uVerse advertising spend
- Participated in strategic planning initiatives as a key stakeholder representing the IT department''s interests in relation to data management infrastructure needs.
- As the uVerse budget coordinator, I managed a budget of ~$840 million.
- Designed, programmed and implemented the process that tracked the postage expense from the USPS EPS accounts (paid directly through Treasury) to the appropriate advertising expense Account Code/RCC combination to ensure the expense hit the correct budget on the GL
- Enhanced financial reporting capabilities with the implementation of advanced software solutions.
- Increased transparency in financial data, providing detailed and accurate budget reports to stakeholders.
- Simplified the annual budget planning process, reducing time spent on manual tasks through automation techniques.
- Provided expert guidance to department heads on best practices for effective budget management and forecasting.
- Established clear communication channels between finance team members and other departments to ensure accurate information flow during the budgeting process.
- Implemented robust training programs designed to enhance staff skill sets related to budget management and analysis.
- Generated annual budget forecasting information for executive and corporate reports.
- Monitored and reported budgetary discrepancies to corporate senior management to maximize reporting efficiency and finalized spending plans.
- Compiled statistical data after each month-end closing.
- Provided financial solutions to corporate management based on detailed financial analysis.
- Submitted recommendations to budgets and forecasts for approval or disapproval.
- Utilized software to analyze and report on budget trends.
Project Implementation Manager
NCR
09.2010 - 01.2013
- Responsible for scheduling and dispatching NCR contacted technicians to various company locations to install AT&T T1-DS3 circuits
- Projects included the Department of Treasury, the Department of Defense, IBM, Sears/Kmart, and Kimberly Clark
- I designed, programmed and implemented a QuickBase database to track all installations, technician assigned, time zone differentials, time on site for billing, and issues/resolutions to provide timely status reports to stakeholders.
Office Manager
Rising Star Entertainment, Inc.
Lawrenceville, GA
03.2002 - 01.2010
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Streamlined payroll processing by implementing an automated timekeeping system.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Conducted regular reconciliations of general ledger accounts related to payroll transactions for accurate financial reporting purposes.
- Resolved payroll discrepancies quickly and successfully.
Customer Service Manager
Intermedia Communications, Inc.
Atlanta, GA
09.1997 - 03.2002
- Boosted customer satisfaction through diligent maintenance of telecommunications equipment and prompt issue resolution.
- Developed comprehensive training materials, increasing the expertise of team members and reducing onboarding time.
- Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
- Spearheaded the migration to new telecommunications platforms, minimizing disruption to business operations during transitions.
- Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.
- Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
- Performed system moves and changes internally and by remote access and coordinated and prepared reports to support operation and planning of telecommunications systems.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Provided training to customers to enhance use and understanding of network systems.
- Responded to service requests during and after business hours.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Coordinated installation of new users and relocations of existing users.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
Customer Service Manager
Realcom, Inc.
Atlanta, GA
03.1994 - 09.1997
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
- Performed system moves and changes internally and by remote access and coordinated and prepared reports to support operation and planning of telecommunications systems.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
- Coordinated installation of new users and relocations of existing users.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Developed comprehensive training materials, increasing the expertise of team members and reducing onboarding time.
- Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
- Boosted customer satisfaction through diligent maintenance of telecommunications equipment and prompt issue resolution.
Telecommunications Technician
Atlanta Casualty Companies, Inc.
Norcross, GA
05.1990 - 09.1994
- Collaborated with cross-functional teams to design and deploy large-scale telecommunication projects.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
- Conducted thorough site surveys to determine optimal locations for equipment placement, maximizing signal strength and reliability.
- Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.
- Coordinated with vendors for equipment procurement, securing competitive pricing while meeting project timelines.
- Performed routine system tests to identify potential problems before they escalate into larger issues affecting customers'' experiences.
- Assisted in the planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and system components.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Provided training to customers to enhance use and understanding of network systems.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
Education
Associate of Science - Teacher Education
Georgia Perimeter College
01.2007
College Prep High School -
Forsyth County High School
01.1989
Skills
- Enterprise Architecture
- Project Management Expertise
- Application Support
- Corporate Trainer
- IT Systems Support
- Change Management
- Database Management
- System Integration
- Project Management
- IT Budgeting
- Data Analysis
- Agile Methodologies
Additional Information
As a small business owner and operator I have a unique insight into all aspects of business. This makes me an excellent candidate as I know the significance of each client to business success.
Timeline
Lead Marketing Technology Manager
AT&T
03.2016 - 07.2023
Sr. Marketing Communications Manager
AT&T
01.2013 - 03.2016
Project Implementation Manager
NCR
09.2010 - 01.2013
Office Manager
Rising Star Entertainment, Inc.
03.2002 - 01.2010
Customer Service Manager
Intermedia Communications, Inc.
09.1997 - 03.2002
Customer Service Manager
Realcom, Inc.
03.1994 - 09.1997
Telecommunications Technician
Atlanta Casualty Companies, Inc.
05.1990 - 09.1994
Associate of Science - Teacher Education
Georgia Perimeter College
College Prep High School -
Forsyth County High School
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