Personable, friendly and solution-oriented Customer Service Representative with over 20 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Hi, I’m
Tina N. Stauffer
Dublin,VA
Summary
Overview
12
years of professional experience
Work History
Macy McClaugherty Elementary/Middle SchoolPearisburg, Va
Call Cafeteria Support
04.2022 - Current
Job overview
- Prepares and serves daily lunch
- Assists with unpacking of weekly supplies and wrapping of cafeteria goods
- Assists with daily lunch preparations including the salad bar
- Also assists with daily clean up and general housekeeping of the cafeteria area including kitchen equipment.
Wells FargoRoanoke, Va
Customer Success Specialist
08.2015 - 10.2021
Job overview
- Communicated assistance to customers, paying close attention to detailed wants or needs
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Made use of independent judgment and company product knowledge to help customers meet their financial needs
- Worked remote under limited supervision for the last year and a half.
Equity Staffing Group/ UHCRoanoke, Va
Producer Help Desk Specialist
08.2013 - 01.2014
Job overview
- Responded to support requests from Insurance Agents and patiently walked them through basic troubleshooting tasks
- Analyzed username and password issues to identify troubleshooting methods needed for quick remediation
- Assisted in username and password resets.
Aerotek Staffing Services/ Liberty Medical Supply CoRoanoke, Va
Insurance Verification Specialist
01.2012 - 08.2013
Job overview
- Determined eligibility of benefits of customers to protect company and minimize risk
- Observed strict procedures to protect confidential patient information, including medical records and payment data details
- Accurately entered all patient and insurance information into company computer systems.
Education
Craig County High School
Diploma
06.1996
University Overview
Skills
- Professional telephone demeanor
- Complaint resolution specialist
- Understanding of shipping procedures
- Exceptional listening skills
- Excellent communication skills both written & orally
- Proficient in
- Microsoft Office, Excel, and word
Languages
Languages
Timeline
Call Cafeteria Support
Macy McClaugherty Elementary/Middle School
04.2022 - Current
Customer Success Specialist
Wells Fargo
08.2015 - 10.2021
Producer Help Desk Specialist
Equity Staffing Group/ UHC
08.2013 - 01.2014
Insurance Verification Specialist
Aerotek Staffing Services/ Liberty Medical Supply Co
01.2012 - 08.2013
Craig County High School
Diploma
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