Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tinana Johnson

Athens,Georgia

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Warehouse Worker

Express Employment
Athens, GA
04.2023 - 09.2023
  • Organized warehouse space for efficient storage of products.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Performed cycle counts to maintain accurate inventory records.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Identified discrepancies between physical count and computer data.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Followed established guidelines for picking orders accurately.

Housekeeping Attendant

Piedmont Athens Regional Medical Center
Athens , GA
01.2020 - 05.2023
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Replenished guest supplies and amenities.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Informed supervisor when supplies were low.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.

Customer Service Representative

Concierge Contact Center
Athens, GA
04.2018 - 04.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with patients and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

GED -

Athens Technical College
Athens, GA
08.2023

Skills

  • Chemicals Handling
  • Mopping and Buffing Floors
  • Restroom Detailing
  • Service-Oriented
  • Multitasking and Prioritizing
  • Professional and Courteous
  • Microsoft Office
  • COVID-19 Safety Procedures
  • Verbal and Written Communication
  • Time Management
  • Guest Service and Support
  • Service Oriented
  • Team Support and Collaboration
  • Work Planning and Organization
  • Customer Service-Focused
  • Order Fulfillment
  • Warehouse Organization
  • Supply Ordering
  • Loading and Unloading

Timeline

Warehouse Worker

Express Employment
04.2023 - 09.2023

Housekeeping Attendant

Piedmont Athens Regional Medical Center
01.2020 - 05.2023

Customer Service Representative

Concierge Contact Center
04.2018 - 04.2020

GED -

Athens Technical College
Tinana Johnson