Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tinashe Mataruse

Norcross,United States

Summary

Experienced office management professional with a strong background in staffing support and administrative HR. Proven ability to train new hires and manage employee files effectively. Demonstrated success in enhancing worker productivity by 13% as an HR assistant through strategic relationship-building and client-service approaches. Adaptable and committed to continuous learning and improvement in workplace tasks by integrating efficient technological approaches.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Human Resource Assistant

AGRITEX Extension Services
Gweru, Zimbabwe
02.2022 - 12.2023
  • Enhanced operations for farmer clients by addressing technical concerns.
  • Processed personnel transaction paperwork, including promotions and terminations.
  • Enforced company policies while advising on necessary changes under the Labor Act.
  • Contributed to flexible work schedule implementation in 2021, improving performance by 13%.
  • Operated HR software to generate reports and track ward schedules efficiently.
  • Conducted new hire orientations and onboarding processes for incoming employees.

Human Resources Intern

AGRITEX - Extension Services
Gweru, Zimbabwe
06.2019 - 02.2021
  • Mastered company workflows through participation in HR mentorship and training.
  • Developed effective solutions for farmer clients encountering technical issues.
  • Maintained privacy and accuracy of employee data using an in-house HR database.
  • Resolved complex employee conflicts to promote a collaborative work environment.
  • Applied Labor Act provisions, managed leave requests, and ensured Fair Standards compliance.
  • Executed additional supervisor-assigned duties to support team objectives.

Customer Service Representative

Spar Supermarket
Gweru, Zimbabwe
11.2016 - 07.2017
  • Resolved customer inquiries, improved service experience, and boosted satisfaction.
  • Documented customer interactions and transactions for future reference and analysis.
  • Provided precise information about products and services to customers.
  • Identified improvement areas in customer service processes and recommended actionable changes.
  • Answered customer inquiries across phone, email, and chat platforms efficiently.

Education

Masters of Business Administration - Management And Operations

Carolina University
Winston-Salem, NC
05.2025

Bachelor's Degree - Human Resources Management

Midlands State University
Gweru, Zimbabwe
11.2021

Skills

  • Talent acquisition
  • HR metrics
  • Administrative assistance
  • Cold calling
  • Labor law compliance
  • Computer literacy
  • HRIS management
  • Training facilitation
  • Workforce planning
  • Compensation analysis

Certification

  • Talent Acquisition (HRCI) - Certificate of Completion - This certificate signifies the candidate's determination to learn and understand matters related to labor law (FLSA and ADA) as well as the full employment life cycle, from recruiting through to retention strategies, to foster organizational growth and productivity.

Timeline

Human Resource Assistant

AGRITEX Extension Services
02.2022 - 12.2023

Human Resources Intern

AGRITEX - Extension Services
06.2019 - 02.2021

Customer Service Representative

Spar Supermarket
11.2016 - 07.2017

Masters of Business Administration - Management And Operations

Carolina University

Bachelor's Degree - Human Resources Management

Midlands State University

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