Tinashia Bonilla
South Ozone Park
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Experienced with managing front-end operations and leading teams to achieve high customer satisfaction. Utilizes strong leadership and communication skills to maintain efficient and effective service. Track record of improving operational processes, ensuring smooth and seamless shopping experience.
Overview
15
15
years of professional experience
Work History
Cleaning Manager
Spotless Solution NYC
09.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Promoted a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Optimized inventory management with proactive ordering of supplies based on usage trends and budgetary constraints.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Increased employee performance through effective supervision and training.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Para Professional
Harlem Hebrew Language Academy Charter School
09.2019 - 02.2020
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Front End Supervisor
Fairway Market
12.2014 - 06.2016
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Receptionist
The New School for Medical & Dental
02.2010 - 11.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
John F Kennedy High School
The Bronx, NY08-2010
Skills
- Workload prioritization
- Task delegation
- Data entry
- Critical thinking
- Active listening
- Customer service
- Telephone skills
- Time management
- Organization skills
- Data inputting
- Administrative support
- File management
Timeline
Cleaning Manager
Spotless Solution NYC
09.2022 - Current
Para Professional
Harlem Hebrew Language Academy Charter School
09.2019 - 02.2020
Front End Supervisor
Fairway Market
12.2014 - 06.2016
Receptionist
The New School for Medical & Dental
02.2010 - 11.2013
High School Diploma -
John F Kennedy High School
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