Tinashia Bonilla
South Ozone Park
Summary
Detail-oriented and highly organized administrative professional with strong experience in customer service, documentation review, compliance, client communication, and fast-paced operations management. Skilled in handling confidential information, resolving issues efficiently, maintaining accurate records, and communicating with clients and teams to ensure timely service completion. Computer-savvy with strong multitasking abilities and experience managing high-volume workflows while maintaining accuracy and professionalism. Seeking to transition into a Prior Authorization Specialist role utilizing strong organizational, communication, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Owner /Business Operations Manager
Spotless Solution NYC
Queens
02.2023 - Current
- Managed high-volume daily operations while maintaining accurate scheduling, documentation, and customer records.
- Communicated directly with clients to review service needs, resolve issues, and ensure customer satisfaction.
- Maintained organized documentation and tracked service completion to ensure operational efficiency and compliance.
- Handled confidential customer information with professionalism and discretion.
- Coordinated follow-ups and resolved service concerns in a timely manner to prevent delays and maintain client retention.
- Trained and supervised staff while ensuring adherence to company procedures and quality standards.
- Utilized computer systems and scheduling software to manage workflow, records, and communication.
- Demonstrated strong multitasking and organizational skills in a fast-paced environment.
Direct Support Professional
Harlem Hebrew Language Academy Charter School
New York
09.2019 - 02.2020
- Maintained accurate client documentation and progress reports while ensuring confidentiality and compliance standards.
- Monitored behavioral and physical changes and communicated updates to supervisors promptly.
- Assisted with care coordination and maintained organized records to support service continuity.
- Managed sensitive situations professionally while maintaining strong communication with clients and families.
- Demonstrated attention to detail, documentation accuracy, and problem-solving in a fast-paced environment.
Front End Supervisor
Fairway Market
New York
12.2014 - 06.2016
- Supervised front-end operations in a high-volume environment while maintaining accuracy and efficiency.
- Resolved customer concerns promptly and professionally to improve client satisfaction.
- Managed cash handling, reporting, and documentation with strong attention to detail.
- Trained employees on company procedures, communication standards, and operational workflows.
- Demonstrated strong computer skills and ability to manage multiple tasks simultaneously.
Education
John F Kennedy
The Bronx, NYSkills
- Prior Authorization Support
- Medical Documentation Review
- Insurance Verification
- Claims Follow-Up
- Commercial Insurance Knowledge
- Government Insurance Familiarity
- Customer Service Excellence
- Compliance & Documentation
- Data Entry & Record Management
- HIPAA Awareness
- Microsoft Office Suite
- EMR/EHR Systems
- Computer Savvy
- Multi-Line Phone Support
- Time Management
- High-Volume Workflows
- Problem Resolution
- Team Collaboration
Timeline
Owner /Business Operations Manager
Spotless Solution NYC
02.2023 - Current
Direct Support Professional
Harlem Hebrew Language Academy Charter School
09.2019 - 02.2020
Front End Supervisor
Fairway Market
12.2014 - 06.2016
John F Kennedy