Tinaudra Foster
Philadelphia,PA
Summary
Customer Service and Business Operations Accomplished and results-oriented professional with 17 years’ experience of achievement and advancement in both private and public service industries. Consistent record of delivering excellent results in high-tempo, challenging circumstances. Diverse professional experience that includes training front-line employees, facilities and equipment management, and delivering caregiving and customer service to seniors. Areas of expertise in: Communications – Customer Service – Negotiations – Training – Financial Management – Employee Relations Facilities & Equipment Management – Time Management – Inventory Control – Senior Caregiving – Team Leadership
Overview
27
27
years of professional experience
Work History
Direct Support Professional
American Rehabilitation Counseling Center
03.2024 - Current
Assistant Teacher
Fisher's Of Knowledge Learning Center
02.2022 - 02.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Home Health Aide
All American Homecare
01.2020 - 02.2022
Home Health Aide
Blessings Forever Homecare
03.2017 - 04.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Direct Support Professional
Senior Helpers
02.2015 - 08.2016
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Private Caregiver
Mary Tate
10.2010 - 12.2014
- Maintained accurate records of patient care, condition, progress and concerns
- Responded appropriately to the physical, emotional and developmental needs of the patient
- Assisted with activities of daily living including transfers
- Obtained client’s medical and drug history, complaints and allergies to effectively manage patient care
- Monitored vital signs
- Prepared appetizing and nutritional meals and snacks
- Scheduled and accompanied client to medical appointments
- Maintained a clean, healthy and safe living environment.
Bus Driver/Fingerprint Technician
Philly Trans, LLC
09.2008 - 03.2011
- Inspected and maintained vehicle equipment and supplies for operational compliance to include gas, oil, water, tires, lights and brakes
- Performed vehicle inspections to insure mechanical, safety, and emergency equipment was in proper working order
- Reported mechanical problems, defects, accidents, traffic violations or damage to vehicles
- Managed loading and unloading of personnel and cargo.
Swing Shift Manager
McDonalds
08.2007 - 08.2008
- Cross-trained and coordinated scheduling of hourly employees to insure seamless delivery of service to customers
- Maintained high standard of customer service during high-volume, fast-paced operations
- Managed currency and credit transactions quickly and accurately
- Modeled excellent customer service behavior for front-line employees to include conflict resolution
- Addressed customer concerns and complaints resulting in an acceptable solution
- Communicated with management team to insure effective and efficient shift operations.
Maintenance Worker (Facility Manager - Detail)
National Park Service
09.1997 - 07.2007
- Directed and scheduled 4 employees for effective business operations
- Managed inventory and office supply purchases
- Maintained the software systems and tracked work orders
- Insured timely response in picking and packing re-orders
- Completed removal of existing structures to prepare for new construction
- Performed complete line of maintenance tasks to include: application of caulking, sealants and other agents to installed surfaces; clearing drains, downspouts and gutters; removal of damaged tile, brick and mortar as well as debris from construction sites; and, filling chipped, cracked and broken brick and tiles with adhesives and grouting materials to correct surface imperfections
- Set ladders, scaffolds and hoists.
Education
High School Diploma -
Wissahickon Senior High School
Ambler, PA01.1996
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
Timeline
Direct Support Professional
American Rehabilitation Counseling Center
03.2024 - Current
Assistant Teacher
Fisher's Of Knowledge Learning Center
02.2022 - 02.2024
Home Health Aide
All American Homecare
01.2020 - 02.2022
Home Health Aide
Blessings Forever Homecare
03.2017 - 04.2019
Direct Support Professional
Senior Helpers
02.2015 - 08.2016
Private Caregiver
Mary Tate
10.2010 - 12.2014
Bus Driver/Fingerprint Technician
Philly Trans, LLC
09.2008 - 03.2011
Swing Shift Manager
McDonalds
08.2007 - 08.2008
Maintenance Worker (Facility Manager - Detail)
National Park Service
09.1997 - 07.2007
High School Diploma -
Wissahickon Senior High School
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