Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Reading, cooking, movies.
Timeline
CustomerServiceRepresentative

Tina V. Sutton

Albuquerque,NM

Summary

  • Versatile, Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
  • Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Project Coordinator

Lowes Home Improvment
Albuquerque, NM
02.2020 - Current
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Collaborated with project owners and team members to set ambitious but achievable goals.

Customer Service Representative

Verizon Wireless
Albuquerque, NM
10.2008 - Current
  • Provided primary customer support to internal and external customers in fast-paced  environment.
  • Evaluated personal and professional customer information to understand issues, evaluate solution eligibility and effectively deploy strategies.
  • Promoted available products and services to customers during service, account management and order calls.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

Personnel Coordinator

Tidewater Staffing
Chesapeake, VA
03.2004 - 04.2008
  • Supported Chief Operating Officer with daily operational functions.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Researched and updated all required materials needed for firm and partners.
  • Answered and directed over seventy-five outbound and inbound phone calls per day.
  • Delivered friendly assistance with new hires throughout the interviewing and hiring process.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. 

Education

As - Business Management

Carl Sandburg College
Galesburg, IL

Business

Danville High School
Danville, KY
1977

Skills

  • Quick learner
  • Multi-line phone talent
  • Sale expertise
  • Account management
  • Technical support
  • POS systems expert
  • Money handling abilities
  • MS Office proficiency
  • Complaint resolution
  • Recordkeeping strengths
  • Data entry
  • Administrative support
  • Computer proficient
  • Credit card processing
  • Creative problem solving
  • Professional telephone demeanor
  • Staff education and training
  • Customer service

Accomplishments

Excelled in every competitive task given.

  • Telephone Service
    Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up
    Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion
    Up-sold products and motivated customers to upgrade current product plans.
  • Resolved product issue through consumer testing.

Certification

  • Microsoft Certified Application Specialist (MCAS)

Reading, cooking, movies.

All personal.

Timeline

Project Coordinator

Lowes Home Improvment
02.2020 - Current

Customer Service Representative

Verizon Wireless
10.2008 - Current

Personnel Coordinator

Tidewater Staffing
03.2004 - 04.2008

As - Business Management

Carl Sandburg College

Business

Danville High School

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Tina V. Sutton