Tinaya Maciel
Corona,CA
Summary
I am a strategic and personable management professional with a proven track record in client relations, team leadership, and operational excellence. Skilled in overseeing multi-department operations, building high-performing teams, and cultivating strong relationships with clients, vendors, and staff. Adept at improving workflow efficiency, optimizing budgets, and ensuring top-tier customer satisfaction through hands-on leadership and clear communication. Experienced in HR administration, payroll, compliance, and event coordination, with a strong commitment to service, integrity, and organizational growth. Recognized for leading with professionalism, driving measurable results, and fostering environments where employees and clients feel valued and supported. Paired with a hands-on leadership style that emphasizes accountability, communication, and excellence. Known for transforming organizational systems, empowering employees, and driving operational success in both corporate and customer-facing environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
One LLP
06.2014 - Current
- Directed day-to-day operations across multiple office locations, ensuring seamless coordination among 25 staff members and 50 attorneys.
- Managed all administrative functions, including payroll, benefits, taxes, compliance, and annual reporting, with accuracy and confidentiality.
- Oversaw office budgets, vendor contracts, and operational expenditures to maximize efficiency and cost savings.
- Streamlined communication between departments and leadership teams to ensure alignment on the firm's priorities and goals.
- Implemented new systems and processes that enhanced productivity, employee engagement, and overall client experience.
- Led all HR functions, including recruitment, onboarding, performance evaluations, disciplinary actions, and professional development.
- Managed employee benefits programs, including 401(k), health, dental, and vision insurance, ensuring timely renewals and compliance with regulations.
- Handled payroll processing, wage adjustments, and tax reporting with 100% accuracy.
- Ensured compliance with all employment laws, firm policies, and state and federal regulations across multiple jurisdictions.
- Fostered a positive and inclusive workplace culture that encouraged retention and professional growth.
- Served as the primary point of contact for key clients and vendors, maintaining strong relationships built on trust, responsiveness, and professionalism.
- Negotiated and managed service agreements with vendors to secure optimal pricing and performance.
- Resolved client and vendor issues efficiently while maintaining the firm’s reputation for high-quality service and reliability.
- Collaborated with partners and attorneys to enhance the client experience through clear communication and proactive problem-solving.
- Coordinated logistics for client meetings, firm events, and off-site conferences, ensuring a polished and professional presentation.
- Assisted firm owners, shareholders, and senior leadership with strategic planning, budgeting, and long-term operational goals.
- Managed professional licensing renewals and continuing education compliance for attorneys and staff.
- Streamlined administrative systems to reduce overhead and improve internal communication.
- Supported business development and marketing initiatives by coordinating outreach, maintaining client databases, and ensuring high-level service delivery.
- Maintained confidential client and firm records with discretion, accuracy, and adherence to legal and ethical standards.
Private Events Coordinator
Rustic Peony
03.2017 - 11.2025
- Oversaw full-cycle event planning and execution for large-scale functions, private organizations, and corporate clients, ensuring seamless operations and client satisfaction.
• Supervised cross-functional teams, including catering, banquet, and service staff, to maintain consistent quality and efficiency.
Developed and managed event budgets, vendor contracts, and cost controls to maximize profitability, and minimize waste.
Coordinated with executive leadership on event strategy, logistics, and post-event evaluations to drive continuous improvement.
Trained, scheduled, and motivated staff to uphold service standards, teamwork, and safety protocols. - Partnered with culinary teams to design customized menus that balanced creativity, cost control, and guest preferences.
Monitored food quality, presentation, and service flow during events to ensure brand consistency and guest satisfaction.
• Maintained compliance with health, safety, and alcohol service regulations.
Managed inventory and supply orders for food, beverages, and banquet materials to align with forecasted event needs.
Collaborated with bar and kitchen managers to streamline communication between front and back of house operations. - Directed all aspects of event coordination, including concept design, timeline management, floor plans, décor, and entertainment.
Served as the primary client liaison from the initial inquiry through post-event follow-up, ensuring personalized service and repeat business.
Negotiated vendor contracts (venues, catering, rentals, entertainment) to secure favorable pricing and high-quality outcomes.
Created detailed event timelines, staff schedules, and setup/teardown plans for efficiency and precision.
Resolved last-minute challenges calmly and effectively, maintaining professionalism under pressure.
Store Manager
Diamond Valley Marina
06.2006 - 03.2017
- Managed day-to-day operations of the marina and lakefront facilities, overseeing staff across the tackle shop, boat rentals, and guest services, to ensure exceptional customer experiences.
- Directed zebra and quagga mussel compliance training for all Metropolitan Water District reservoirs, maintaining strict environmental and safety standards.
- Supervised all shoreline and lake perimeter operations, including fishing areas, hiking and biking trails, and public recreation zones, ensuring safety and environmental compliance.
- Oversaw the FitKid Initiative, promoting community engagement and healthy outdoor recreation for youth and families.
- Administered credit card reservations, boat storage logistics, and kiosk transactions with accuracy and strong attention to detail.
- Maintained and analyzed inventory for tackle store merchandise, coordinating purchasing, vendor relations, and restocking to optimize sales and reduce waste.
- Managed payroll, workers’ compensation renewals, and scheduling for all marina staff, ensuring smooth workforce operations, and regulatory compliance.
- Upheld the appearance and functionality of lakefront facilities, coordinating maintenance, landscaping, and visual presentation to align with tourism and environmental goals.
- Led all public relations, advertising, and event programming, including large-scale fishing tournaments, family events, and city-wide recreational functions.
- Served as the liaison between Diamond Valley Marina, the Metropolitan Water District, and EMWD, collaborating on operational updates and regional water initiatives.
- Partnered in the development and launch of the Diamond Valley Museum of Western Science Center, coordinating logistics, public communication, and partnership outreach.
- Represented the marina at regional conventions, vendor meetings, and tourism events, fostering strong client and partner relationships to enhance the marina’s visibility and growth.
- Implemented customer service and safety training programs to strengthen staff performance and ensure consistent guest satisfaction.
Education
High School Graduate -
Helen Hunt Jackson High School
Hemet, CASkills
- Staff Training & Supervision
- Strategic Planning & Execution
- Performance & Conflict Management
- Budgeting & Cost Control
- Scheduling & Workflow Optimization
- Payroll & Benefits Administration
- Vendor & Contract Management
- Licensing & Regulatory Compliance
- Office Systems & Process Improvement
- Data, Record & Policy Management
- Client & Vendor Relationship Building
- Employee Engagement & Retention
Leadership & Management
Office & Administrative Operations
Customer & Employee Relations
- Customer Service Excellence
- Professional Communication & Presentation
- Public Relations & Community Outreach
- Event Planning & On-Site Management
- Food & Beverage Oversight
- Marketing, Promotions & Guest Experience
- Vendor Negotiation & Logistics
- Post-Event Analysis & Reporting
- Highly Organized & Detail-Oriented
- Collaborative Leadership Style
- Solution-Focused Decision Making
- Strong Verbal & Written Communication
- Adaptable in Fast-Paced Environments
Event & Hospitality Coordination
Professional Strengths
Certification
Certifications
- Customer Service Foundations
- Leadership Foundations
- Conflict Resolution Skills
- Diversity, Equity & Inclusion in the Workplace
- Foundations of Project Management
- Emotional Intelligence for Managers
- Supervision & Management Skills
- Customer Service Certification
- Payroll Management and Systems
- Business Taxation
Timeline
Private Events Coordinator
Rustic Peony
03.2017 - 11.2025
Office Manager
One LLP
06.2014 - Current
Store Manager
Diamond Valley Marina
06.2006 - 03.2017
High School Graduate -
Helen Hunt Jackson High School