Tincy Gayle
Spokane Valley
Summary
Experienced LPN at MultiCare Deaconess Hospital, specializing in quality improvement and patient advocacy. Demonstrated expertise in EMR systems and project management, achieving notable enhancements in patient outcomes and regulatory compliance. Developed staff capabilities to promote high standards in care delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LPN
MultiCare Deaconess Hospital
02.2023 - Current
- Direct Patient Care: This includes taking vital signs, assisting with personal hygiene, administering medications (within their scope of practice) and providing basic wound care.
- Assisting with the Nursing Process: Contribute to the overall care plan by observing and reporting on patient conditions, documenting care, and communicating with the RN or other members of the care team.
- Patient Education and Support: Provide education to patients and their families about their conditions, treatment plans, and self-care.
- Collaboration and Communication: Works closely with other healthcare professionals, including RNs, physicians, and other members of the care team, to ensure coordinated and effective care.
- Maintaining a Safe Environment: Maintain a safe and therapeutic environment for patients.
- Adhering to Policies and Procedures: Follows hospital policies, procedures, and protocols when delivering care.
LPN
Department of Veteran Affairs
07.2022 - 02.2024
- Manages clinic flow which includes the following: Vital signs and treatments as indicated/appropriate, Completing appropriate clinical reminders.
- Assisting the provider with exam/procedures.
- Administering and tracking immunizations (per licensure).
- Preparing and administering medications (per licensure and protocol).
- Completing orders per provider or protocol.
- Keeps Veterans advised of delays/wait times.
- Observes, records and reports patient's response or changes in patient's condition.
- Checks daily equipment & supplies and restocks the exam rooms.
- Promptly recognizes and responds to urgent or emergent situations.
- Assists with orientation of new employees.
- Acts as patient advocate; assures patient understands content of visit and when to return to clinic, as well as how to contact team between visits.
Nurse Chart Auditor
Loyal Source Government Services
01.2022 - 03.2023
- Ensured accurate entry of patient data in charts and maintained proper documentation formats.
- Executed chart audits from start to finish, identifying discrepancies in medical records.
- Transcribed assessments and documents while adhering to established protocols.
- Administered medications and treatments according to guidelines before patient discharge.
- Trained nursing staff on daily tasks and patient care practices for improved service delivery.
- Actively participated in quality improvement initiatives aimed at enhancing patient outcomes.
- Managed health information systems to guarantee data compliance and security measures.
- Prepared comprehensive reports summarizing medical record activities for leadership review.
CTE Health Science Teacher
Fort Bend ISD
Sugar Land
08.2020 - 12.2021
- Provided rigorous and relevant instruction on the pre-approved hands-on curriculum in the content area and general workplace readiness.
- Team Leads for CTE curriculum development group.
- Integrated soft skill instruction into competency-based content area activities.
- Supported students in industry-relevant competitions, industry exploration activities, professional organizations, and post-secondary initiatives.
- I was able to show evidence of project-based learning as evidenced by my students placing in our region and advancing to state in HOSA competitions.
HEDIS Quality Consultant
Maxim Healthcare
Houston
07.2019 - 08.2020
- Reviewed medical records to abstract medical data in accordance with HEDIS, STAR, and WellMed Quality measures and technical specifications.
- Verified, updated, and maintained all patient health medical data in accordance with HEDIS and health-related data against operational standards.
- Supervised five employees in onsite provider reviews of medical records for abstracting, and data mining.
- Reviewed physician progress and counter notes and captured supplemental data within the EMR.
- Worked collaboratively with members of the quality team, clinical leadership managed care, and identified and closed gaps in care as related to payor contracts thereby improving the provider’s STAR rating.
Quality Coordinator
Memorial Hermann Medical Group
Houston
08.2017 - 07.2019
- Coordinated quality project functions in accordance with the Medical Staff bylaws and rules, and JCAHO.
- HEDIS audits (Delegation Oversite) and oversaw the release of information processes to ensure compliance.
- Promoted individual professional growth and development by meeting requirements for mandatory continuing education, and skills competency, supported department-based goals which contributed to the success of the organization; served as a preceptor, mentor, and resource to less experienced staff.
- Proven record in generating revenue in several EMR incentive projects with companies such as OPTUM, Blue Cross Blue Shield, and Medicare/Medicaid attestations meaningful use projects.
- Successfully managed EMR incentive projects and increased ROIs.
- Led quality management audits to ensure compliance with industry standards.
- Developed training programs for staff on quality assurance procedures.
- Collaborated with other departments within the organization in order to maintain an effective system of communication between them concerning quality-related matters.
- Conducted root cause analysis on customer complaints and identified corrective actions to prevent reoccurrence.
Education
MS - Health Informatics
Purdue University
BS - Healthcare Administration
Kaplan University
Vocational Nurse -
St. Philips College
Skills
- Quality enhancement strategies
- Project coordination
- Data collection and analysis
- Curriculum design
- Operations management
- Compliance with regulations
- Workforce efficiency
- Hybrid quality reporting
- Risk assessment and mitigation
- EMR systems management
- Financial oversight
- Leadership collaboration
- Mentorship and training
Certification
- BLS Certified
- Professional Coder (CPC) AAPC
- Certified Professional Medical Auditor (CPMA) AAPC
Timeline
LPN
MultiCare Deaconess Hospital
02.2023 - Current
LPN
Department of Veteran Affairs
07.2022 - 02.2024
Nurse Chart Auditor
Loyal Source Government Services
01.2022 - 03.2023
CTE Health Science Teacher
Fort Bend ISD
08.2020 - 12.2021
HEDIS Quality Consultant
Maxim Healthcare
07.2019 - 08.2020
Quality Coordinator
Memorial Hermann Medical Group
08.2017 - 07.2019
MS - Health Informatics
Purdue University
BS - Healthcare Administration
Kaplan University
Vocational Nurse -
St. Philips College