Tinea Johnson
Streetsboro,OH
Summary
Dedicated Customer Service Representative with experience in the carwash industry. Skilled in building rapport with customers and staff to enhance satisfaction and drive company success. Focused on cultivating partnerships and fostering growth through effective communication and relationship-building.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
Work History
Assistant Manager
Clean Express Auto Wash
Macedonia, Ohio
12.2024 - Current
- Supervised daily operations and ensured efficient workflow at auto wash facility.
- Trained staff on service protocols and customer interaction techniques.
- Resolved customer complaints and provided effective solutions promptly.
- Implemented safety procedures to maintain a secure working environment for staff.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed sales transactions accurately and efficiently.
- Trained new staff on sales techniques and store procedures.
Site Manager
Clean Express Auto Wash
Garfield Heights, OH
03.2022 - 12.2024
- Oversaw financial operations related to the car wash business including budgeting, payroll and accounts receivable and payable activities.
- Directed team projects to enhance operational efficiency within the car wash facility.
- Resolved conflicts between employees or customers by providing sound solutions that satisfied both parties.
- Answered customer inquiries about pricing and services to ensure clarity.
- Evaluated employee performance through periodic reviews and provided feedback accordingly.
- Adhered to all safety protocols and guidelines to prevent accidents.
- Conducted quality checks to ensure vehicles consistently met company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mentored team members on car wash procedures to enhance service quality.
- Monitored equipment performance and coordinated repairs with service technicians.
- Led sales team to develop and execute strategic sales plans.
- Trained and mentored new sales representatives on product knowledge.
- Collaborated with marketing teams to create effective promotional campaigns.
- Conducted regular sales meetings to review performance and set goals.
Assistant Manager
Zoom Express Car Wash
Twinsburg, OH
11.2018 - 03.2022
- Led staff through business acquisition, taking on active management role during transition.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Scheduled, assigned and supervised staff members in the car wash department.
- Assisted supervising manager in driving annual sales growth and profitability.
- Provided direction and leadership on team projects related to improving efficiency within the car wash facility.
- Coordinated with vendors to purchase necessary supplies for the car wash facility in a cost-effective manner.
- Supervised receiving and stockroom activities, identifying inventory opportunities to reduce shrinkage.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured safety protocols were followed at all times while cars were being washed or serviced.
- Inspected vehicles before and after they were washed to ensure quality standards were met.
Education
High School Diploma -
Streetsboro High School
Streetsboro, OHSkills
- Operations Management
- Employee Scheduling
- Staff training
- Retention strategies
- Customer Retention
- Quality Assurance
- Sales Techniques
- Customer Service
- Workforce Flexibility
- Conflict resolution
- Strong team contribution
Timeline
Assistant Manager
Clean Express Auto Wash
12.2024 - Current
Site Manager
Clean Express Auto Wash
03.2022 - 12.2024
Assistant Manager
Zoom Express Car Wash
11.2018 - 03.2022
High School Diploma -
Streetsboro High School