Tineasia Duke
Monument,CO
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Manager
Farmers Insurance Agency
06.2022 - Current
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Educated clients on new products or services to increase customer engagement with brand.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Researched billing errors and discrepancies to initiate corrective action.
Delivery Partner
Gazette Newspaper
04.2002 - 04.2022
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Expedited deliveries to meet customer deadlines and requirements.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Proactively communicated any unforeseen obstacles or delays to customers, demonstrating transparency and professionalism in handling unexpected situations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Enhanced customer satisfaction by providing timely and accurate deliveries of up to 1200 customers per day with a friendly demeanor.
- Improved delivery efficiency by optimizing routes and adhering to strict timeframes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Proven ability to learn quickly and adapt to new situations.
CSSR, Cashier and Collections
Ford Motor Credit Company
08.1998 - 08.2002
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used skip tracing and other techniques to locate debtors.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Researched billing errors and discrepancies to initiate corrective action.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Education
No Degree - Biochemistry
Pikes Peak Community College
Colorado Springs, COSkills
- Relationship Building
- Customer rapport
- Schedule Management
- Operations
- Complaint Management
- Account Management
- Issue Resolution
- Customer Service
- Compliance requirements
Certification
- Licensed Colorado Property, Casualty, and Life - [ 04/2022 to Present]
Timeline
Account Manager
Farmers Insurance Agency
06.2022 - Current
Delivery Partner
Gazette Newspaper
04.2002 - 04.2022
CSSR, Cashier and Collections
Ford Motor Credit Company
08.1998 - 08.2002
No Degree - Biochemistry
Pikes Peak Community College
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