Hi, I’m
TINECIA L. JOHNSON
Irving,TX
Summary
Accomplished Legal Consultant with progressive industry background and decisive leadership style. Offers strategic planning abilities and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
16
years of professional experience
Work History
Bober Law Firm, PLLC
Chief Operating Officer
01.2021 - Current
Job overview
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Managed financial, operational and human resources to optimize business performance.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Established and maintained strong relationships with clients, medical providers, and insurance company adjusters
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
JTL Consulting Services Group
Chief Executive Officer
05.2020 - Current
Job overview
- Cultivated company-wide culture of innovation and collaboration.
- Represented organization at industry conferences and events.
- Establish policies to promote company culture and vision.
- Managed crisis response to minimize potential negative impacts on company.
- Consultations with attorneys on bodily injury mechanism and causation
- Assist in settlement negotiations on behalf of attorneys
- Independent auto damage appraisals
- Total loss evaluations
PILOT CATASTROPHE, Total Loss Adjuster
01.2017 - Current
Job overview
- Established contact with policy holders to discuss economical non-repair status, discuss vehicle actual cash value, vehicle options, gather lien holder and payoff information
- Assist customers with repairable vehicles with step by step inspection/repair details, arrange loss of use with preferred vendors, establish direct bill with rental vendors and body shop, maintain rapport with all vendors and the customer until resolution
- Made initial contact with body shops and storage facilities to arrange vehicle pick up by third party salvage vendor
- Pre-approve fees for vehicle release, which at times involved negotiating fair and reasonable fees, which varied by market
- Set up salvage assignment with vendor as well as serve as a liaison between the salvage vendor and body shop/storage facility and/or customer (whomever vehicle is being picked up from)
- Followed up with customers and lienholders regarding required documents to complete total loss process.
UVALLE LAW FIRM PLLC
Negotiator
03.2019 - 05.2020
Job overview
- Negotiated personal injury cases with insurance companies for settlement
- Handled case load of over 200 in various stages from treatment to settlement
- Maintained rapport and communication with clients on their cases
- Referred cases for litigation if the offer was not in alignment with the tort value
- Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information
- Developed and managed up to 200 cases over 6 months
METLIFE INC
PIP Claims Adjuster
12.2017 - 03.2019
Job overview
- Examined forms to determine insurance coverage
- Reviewed over 300 medical treatment reports, police reports and medical bills in 2018
- Substantiated legitimate claims and denied unjustified claims
- Audited medical bills by using Mitchell Decision Point with accuracy and proficiency
- Scheduled Independent Medical Examinations to determine injury causation and maximum medical improvement
- Reviewed medical bills and records to determine if treatment is reasonable and necessary in order to properly medically manage the file
ALLSTATE INSURANCE
Staff Adjuster
09.2007 - 03.2017
Job overview
- Established contact with attorneys representing 3rd party injured claimants to gather injury and treatment details, review and interpret medical records associated with bodily injury, evaluate and negotiate claim for fair settlement
- Maintained contact with claimants and attorneys to determine treatment status
- Other job responsibilities included (but were not limited to):
- Trained new staff members in the detection of external and internal fraud
- Guided and trained 15 other investigators in the discipline of liability and bodily injury
- Trained other claims staff members on proper handling and evaluation of injury claims
- Evaluated insurance policies and analyzed damages to determine coverage
- Substantiated legitimate claims and denied unjustified claims
- Investigated claims involving potential and suspected fraudulent activities
- Answered customer questions regarding deductibles
- Answered questions posed by insured and attorneys
- Reviewed new files to determine current status of injury claim and to develop a plan of action.
Education
The University Of Toledo
Bachelor of Science from Sociology
High School Diploma
Skills
- Florida Claims Adjuster License
- Louisiana Claims Adjuster License
- Oklahoma Claims Adjuster License
- Texas Claims Adjuster License
- Mississippi Claims Adjuster License
- Arkansas Claims Adjuster License
- Kentucky Claims Adjuster License
- Michigan Claims Adjuster License
- Minnesota Claims Adjuster License
- Wyoming Claims Adjuster License
- Florida Claims Adjuster License
- Maine Claims Adjuster License
- West Virginia Claims Adjuster License
- Georgia Claims Adjuster License
- Alabama Claims Adjuster License
- Idaho Claims Adjuster License
- Utah Claims Adjuster License
- Catastrophe Auto Claims
- Daily Auto Claims
- Certified Auto Damage Appraiser
- Total Loss Evaluations
- Mechanism/Causation Evaluations
- Coverage Subject Matter Expert
- Jurisdictional Civil Code & Procedure Expert
Accomplishments
- State Farm Fire Certification
- Insurance policy coverage knowledge
- Accident scene investigations & reconstruction
- Policy investigations
- Advanced oral and written communication skills
- Skilled multi-tasker
- Highly motivated
- Customer service-oriented
- Automobile claims specialist
- CCC
- Mitchell
- Audatex
Affiliations
Member, Tarrant County Association of Mediators, 2019 to Current
Texas Mediation Round Table (40 Hours of classroom training in dispute resolution techniques SB #1436 & 154.052.
Timeline
Chief Operating Officer
Bober Law Firm, PLLC
01.2021 - Current
Chief Executive Officer
JTL Consulting Services Group
05.2020 - Current
Negotiator
UVALLE LAW FIRM PLLC
03.2019 - 05.2020
PIP Claims Adjuster
METLIFE INC
12.2017 - 03.2019
PILOT CATASTROPHE, Total Loss Adjuster
01.2017 - Current
Staff Adjuster
ALLSTATE INSURANCE
09.2007 - 03.2017
The University Of Toledo
Bachelor of Science from Sociology
High School Diploma
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