Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tinedca Alphabet

Atlanta,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

CSR (Select Care)

Ryder
Alpharetta, GA
08.2022 - 02.2024
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Generated reports on customer inquiries and complaints for management review.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

TRAINER/Auditor Intern

Freedom Mortgage Corporation
Boca Raton, FL
01.2019 - 07.2022
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Provided support for trainers in order to ensure successful delivery of courses.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Audited financial statements and business operations to identify control deficiencies and operational challenges.
  • Performed fraud investigation and identified fraudulent behavior through auditing.

Branch Account Manager

Southern Management
Atlanta, GA
03.2014 - 12.2019
  • Developed and maintained relationships with key clients to ensure customer satisfaction.
  • Processed invoices and payments in accordance with company policies and procedures.
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Entered data into accounting system to maintain accurate financial records.
  • Prepared checks for payment of vendor invoices on a timely basis.
  • Maintained accounts payable files and records in an organized manner.

Education

High School Diploma -

Creekside High School
Fairburn, GA
05-1994

Some College (No Degree) -

Iverson Business And Court Reporting Law
Atlanta,ga

Skills

  • Complaint Handling
  • CRM Software
  • Scheduling
  • Information Security

Timeline

CSR (Select Care)

Ryder
08.2022 - 02.2024

TRAINER/Auditor Intern

Freedom Mortgage Corporation
01.2019 - 07.2022

Branch Account Manager

Southern Management
03.2014 - 12.2019

High School Diploma -

Creekside High School

Some College (No Degree) -

Iverson Business And Court Reporting Law

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