Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tineil Harewood

Brooklyn,NY

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Manager

Sesame Flyers International
10.2021 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development

Instructor

Sesame Flyers International
01.2021 - 10.2022
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Promoted classroom safety, collaboration and best practices.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Increased student participation via engaging lectures and assignments.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Developed and clearly presented classroom rules, guidelines and objectives.
  • Tested students to assess progress and adapted learning plans in alignment with performance.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Optimized learning plans based on student performance and feedback.
  • Reviewed class and student records to identify improvement opportunities.
  • Communicated student progress to parents and guardians for collaborative approach to educational goals.

COVID-19 Temperature Screener

Winston Staffing Services
02.2019 - 12.2020
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Provided COVID-19 FAQs and educational material to patrons and employees.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
  • Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
  • Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
  • Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
  • Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Disinfected tools, equipment and surfaces between patients.
  • Answered patient inquiries and provided information about healthcare services.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Completed necessary reports and documentation on time and to specifications.
  • Maintained accurate records of patient visits and treatments in patient medical files.

Companion Caregiver

Winston Staffing Services
06.2010 - 01.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Scheduled daily and weekly care hours for client caseload.

Education

GED -

Loring Job Corps
Caribou, ME
01.2010

Skills

  • Sorting and Labeling
  • Mail Handling
  • Written Communication
  • Information Protection
  • Workflow Planning
  • Microsoft Office
  • Training and Development

Certification

  • Licensed CNA
  • CPR Certified

Timeline

Office Manager

Sesame Flyers International
10.2021 - Current

Instructor

Sesame Flyers International
01.2021 - 10.2022

COVID-19 Temperature Screener

Winston Staffing Services
02.2019 - 12.2020

Companion Caregiver

Winston Staffing Services
06.2010 - 01.2019

GED -

Loring Job Corps
Tineil Harewood