TiNeisha Smith
Orlando,FL
Summary
Sharp individual experienced in using security equipment in busy, fast-paced settings. Military-trained with professional attitude and known for successfully enforcing rules. Acts as first responder to all accidents and injuries on property and administers first aid and basic life support. Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused Security Guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in communication, attention to detail and high integrity. Carries out instructions effectively.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Nike Factory Store
Orlando , FL
10.2023 - Current
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Prepared merchandise for purchase or rental.
- Recommended, selected and located merchandise based on customer desires.
- Recommended merchandise to customers based on needs and preferences.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Created price tags and merchandise signs for new items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Helped customers by answering questions and locating merchandise.
Security Officer
Tin Roof
Orlando , FL
04.2023 - Current
- Checked for safety hazards and took corrective action when necessary.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Operated communication systems between officers stationed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Security Officer
Irish Shannon
Orlando , FL
04.2022 - 08.2023
- Checked for safety hazards and took corrective action when necessary.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Verified photo IDs and tickets to allow guests passage.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Logistics Account Executive
Total Quality Logistics Inc.
Orlando , FL
08.2022 - 05.2023
- Implemented sales plans for TQL advertising by identifying and calling on prospects.
- Established and serviced 4 accounts in assigned territory.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Networked to build client base and promote products to new and existing clients.
- Negotiated and closed deals with minimal oversight.
- Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Landscaper
Family Legacy Lawn Service
Orlando , FL
09.2021 - 08.2022
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Pruned trees and bushes to improve visibility and shape.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Maintained sidewalks, fountains and planters.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Answered customer questions regarding care and general knowledge of landscape.
- Operated automatic sprayers and spreaders to mix and spray fertilizers and herbicides onto shrubs and trees.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Planned gardens and beds with seasonal displays.
- Cut and trimmed lawns using power mowers and edgers.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Applied fertilizers and pesticides according to safety regulations.
- Transported plants, turf and other materials to designated areas for installation.
- Laid sod on prepared surfaces for a finished look of the landscape design.
- Ensured proper disposal of all waste generated from job sites.
- Raked, mulched and composted leaves.
Human Resources Manager
US Army
Fort Carson , CO
12.2018 - 11.2021
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Provided HR consultation services to leadership and department heads.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Formulated corrective action plan through analysis of management feedback and consultation with employee.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Supervised and guided personnel to eliminate downtime and boost productivity.
- Facilitated strategies planning through productive partnerships with leaders.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Provided technical guidance and training to employees.
- Performed rigorous physical training to maintain a high level of combat readiness.
- Conducted airborne operations, including parachuting from aircraft and landing safely in designated areas.
Human Resources Specialist
US Army
Fort Bragg , NC
02.2014 - 12.2018
- Assessed and filtered resumes from potential job candidates to identify qualified individuals.
- Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
- Supervised staff and client training to maintain comprehensive organizational knowledge of federal, state and local regulations.
- Trained staff on software functionality for employee referral program, sensitive position tracking and tuition assistance program.
- Evaluated staff performance at multiple facilities and made recommendations for training improvement.
- Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership.
- Served as subject matter expert for employment classification and compensation research, talent management and training strategies, providing leadership with advisement.
- Planned, implemented, and conducted training for new hires.
- Supervised activities including maintaining personnel records and processing personnel actions for customers.
- Conducted airborne operations, including parachuting from aircraft and landing safely in designated areas.
- Conducted lectures on relevant topics such as battlefield first aid, land navigation, and mission planning.
- Organized range activities including target practice, qualification tests, and tactical maneuvers.
- Trained personnel in the safe operation and maintenance of all assigned weapons systems.
- Conducted field exercises to evaluate effectiveness of individual soldiers in simulated battle scenarios.
Education
High School Diploma -
White Oak High School
Jacksonville, NC06.2013
Some College (No Degree) - General Studies
American Public University System
Charles Town, WVSkills
- Personnel Information Systems
- Employee Engagement
- Staff Compensation
- Problem Solving
- Customer Needs Assessment
- Lead Generation
- Sales Closing
- B2B and B2C Sales
- Product and Service Knowledge
- Conflict Resolution
- Good Work Ethic
- Reliable & Trustworthy
- Planning & Organizing
- First Aid/CPR
- Supervision & Leadership
- Forecasting Employment Needs
- Training Needs Analysis
- Relationship Building
- Performance Management Systems
- Statistical Data Analysis
- Leadership Development
- Training Development
- Human Resources Operations
- Staffing and Recruiting Professional
- Customer Service
- Promotions and Advertising
- Editing and Proofreading
- Time Management
- Verbal and Written Communication
- Decision Making
- Team Management
- Project Management
- Data Entry
- Contact Database Management
- Active Listening
- Work Ethic
- Friendly, Positive Attitude
- Reliable and Trustworthy
- Computer Skills
- Training & Development
- Data Management
- Microsoft Office
- People Skills
- Data Management
- Team Building
- Critical Thinking
- Organizational Skills
- Flexible and Adaptable
- Multitasking and Prioritization
- Security
- Security strategies
- Security Protocols
- Security awareness
- Crowd Security
- Security Monitoring
- Emergency Management
- Identification verification
- Crime Prevention
- Threat Assessment
- Conflict resolution techniques
- General security
- Investigative abilities
- Conflict de-escalation
- High level of integrity
- Physical Fitness
- Weapons training
- Military experience
- Operations Management
- Display Setup
- Loss Prevention
- Regulatory Compliance
- Order Processing
- Product Recommendations
- Teamwork and Collaboration
- Policy and Procedure Adherence
- Customer Assistance
- Stocking and Receiving
- Cash Register Operation
- POS System Operation
- Teamwork
- Retail Sales
- Flexible Schedule
- Returns and exchanges
- Problem-Solving
- Fitting room maintenance
- Store Opening and Closing
- Professional Appearance
- Customer Engagement
- Truck unloading
- Retail Store Operations
- Store maintenance
- Confidentiality
Timeline
Retail Sales Associate
Nike Factory Store
10.2023 - Current
Security Officer
Tin Roof
04.2023 - Current
Logistics Account Executive
Total Quality Logistics Inc.
08.2022 - 05.2023
Security Officer
Irish Shannon
04.2022 - 08.2023
Landscaper
Family Legacy Lawn Service
09.2021 - 08.2022
Human Resources Manager
US Army
12.2018 - 11.2021
Human Resources Specialist
US Army
02.2014 - 12.2018
High School Diploma -
White Oak High School
Some College (No Degree) - General Studies
American Public University System
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