Summary
Overview
Work History
Education
Skills
Timeline
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Tineisha Kostes

East Windsor,NJ

Summary

Production planning professional with strong foundation in managing production schedules and streamlining operational processes. Proven ability to enhance productivity and ensure timely project completion. Known for fostering collaborative work environment and adapting to changing production needs, ensuring efficient workflow and high-quality results.

Overview

17
17
years of professional experience

Work History

Production Planner/Order Processor (Import/Export Documentation)

Sullivan Steel Services
08.2017 - Current
  • Works with warehouse staff and order processing team to develop production and shipping plans to achieve $4 million-dollar monthly sales
  • Creates and maintain production schedule for pulling and cutting operations weeks out
  • Analyzes customer requirements to determine appropriate packaging and shipping requirements for outgoing orders
  • Plans and release work orders according to demand to maintain acceptable on time delivery rating
  • Effectively schedules and communicates expedited or backorder sales orders
  • Works with sales team to expedite the release of holds or incomplete deliveries
  • Works with purchasing and receiving teams to align on incoming material deliveries
  • Presented updated order and production status reports to sales staff and management.
  • Regularly problem solves with warehouse leadership to attain daily production targets
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Uses Stratix and other tools to generate reports and schedules
  • Processing domestic and international orders with proper clearance documents
  • Developed production schedules according to deadlines for existing orders and sales forecasting.
  • Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles
  • Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
  • Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
  • Managed change requests effectively, balancing priorities while minimizing disruptions to ongoing operations.
  • Reduced lead times by closely monitoring production schedules and addressing bottlenecks promptly.
  • Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
  • Conducted regular reviews of demand forecasts, adjusting production schedules as needed to maintain optimal inventory levels without compromising customer service standards.

Customer Service Coordinator

Integra LifeSciences
05.2011 - 01.2017
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
  • Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Participated in company-wide initiatives aimed at enhancing the overall customer experience.
  • Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
  • Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Customer Contact Associate

Johnson & Johnson
02.2008 - 05.2011
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call handling processes for improved efficiency and reduced wait times.
  • Collaborated with team members to maintain a positive work environment and deliver exceptional service.
  • Adapted quickly to changing business needs by learning about new products or services in a timely manner.
  • Consistently achieved performance metrics, contributing to team success and overall company objectives.
  • Maintained thorough documentation of customer interactions, ensuring accurate records for future reference.
  • Collaborated closely with other departments for seamless issue resolution, fostering cross-functional teamwork.
  • Provided comprehensive support by assisting customers through various communication channels, including email, live chat, and phone calls.
  • Managed high call volumes while maintaining professionalism and empathy in challenging situations.
  • Utilized CRM software to accurately track customer interactions and document resolutions.
  • Interpreted contracts and communicated terms and conditions.
  • Worked with multiple screens and programs to resolve customer issues.

Education

Liberal Arts -

Mercer County Community College
West Windsor, NJ

High School Diploma -

Hightstown High School
Hightstown, NJ
06.2000

Skills

  • Strati
  • SAP
  • EDI
  • Oracle
  • EDI/GHX processor (810, 850, 855, 856)
  • Training new hires
  • Team communication
  • Production scheduling
  • Material requirements planning
  • Data analysis
  • Resource allocation
  • Demand forecasting
  • Managing logistics
  • Problem-solving
  • Customer service
  • Attention to detail

Timeline

Production Planner/Order Processor (Import/Export Documentation)

Sullivan Steel Services
08.2017 - Current

Customer Service Coordinator

Integra LifeSciences
05.2011 - 01.2017

Customer Contact Associate

Johnson & Johnson
02.2008 - 05.2011

Liberal Arts -

Mercer County Community College

High School Diploma -

Hightstown High School

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Tineisha Kostes