Tineka Givens
Ore City,Texas
Summary
My name is Tinekatamu Givens however feel free to refer to me by Tineka please. My objective is to become one of the best assets to your organization and its’ bottom line. I bring with me over 20 plus years of customer service experience, data entry and supervisor/escalations skills. I am confident that my knowledge of customer service experience, problem solving and data entry will be a wonderful addition to your and company or position I am placed in. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Reservation Specialist
Advantage Reserve
04.2021 - 01.2024
- Converted inbound calls into sales 95% of time.
- Answered approximately 80-100 phone calls and emails regarding customers inquires, concerns and complaints per day.
- Coordinated bookings for up to 9 rooms per call.
- Assisted customers with making reservations and entered reservation details into computer system.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Produced and shared customer service reports to support management decision-making.
Reservation/Resort Specialist/ Escalations Manager
Marriott Bonvoy
06.2017 - 08.2019
- Converted inbound calls into sales 95% of time.
- Answered approximately 80-100 phone calls and emails regarding customers inquires, concerns and complaints per day.
- Coordinated bookings for up to 9 rooms per call.Assisted customers with making reservations and entered reservation details into computer system.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Produced and shared customer service reports to support management decision-making.
On-Site Representative
Conduit Global Call Center/ Verizon
09.2015 - 02.2017
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Ensured safety compliance through regular site inspections and enforcing adherence to established protocols.
- Developed effective improvement plans in alignment with goals and specifications.
- Contributed to cost savings measures throughout a duration of a duration of a project without compromising quality or client satisfaction.
Data Entry Position
Staffing Service Temp To Hire
06.2008 - 10.2011
- Developed and maintained databases to store customer information for 100-150 clients daily.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Updated and maintained customer information, documents and records.
- Evaluated source documents to locate needed information.
Medical Front/Back Office Clerk
Premier Health Care Walk-in Clinic
09.2006 - 01.2009
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records for 100-120 patients daily.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Posted payments and charges to patient accounts and participated in billing processes.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
Telephone Banking Specialist
Sitel Call Center / Citizen's Bank
10.2001 - 08.2005
- Streamlined the account opening process for new customers, providing clear guidance on required documentation and procedures.
- Investigated and resolved account issues by offering applicable options to customers.
- Handled various accounting transactions.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Cross-sold credit cards, loans and other bank products.
Education
Certification - Medical Billing, Coding And Transcription
Consulting Solutions.net
Austin, TXGraduation Certification - Dental Assisting
Bryman College
New Orleans, LASkills
- Detailed Oriented
- Payment Processing
- Accommodation Planning
- 20 Plus Years of Customer Service Experience
- Leadership Ability
- Exceptional Problem-Solving Skills
- Call Control
- Organization Skills
- Supervisor Escalation Experience
- Data Entry Experience
- Medical Insurance Verification
- Medical Front/Back Office Experience
- 5 plus Years Remote Work from Home Experience
- Microsoft Office
- Reservation Management
- Telephone reservations
Acquired Skills
- 20+ Plus Years of Customer Service Experience
- Leadership Ability
- Exceptional Problem-Solving Skills
- Organization Skills
- Understanding the value of Teamwork
- Supervisor Escalation Experience
- Data Entry Experience
- Medical Insurance Verification
- Medical Front/Back Office Experience
- 5+ plus Years Remote Work from Home Experience
References
Available upon Request
Timeline
Reservation Specialist
Advantage Reserve
04.2021 - 01.2024
Reservation/Resort Specialist/ Escalations Manager
Marriott Bonvoy
06.2017 - 08.2019
On-Site Representative
Conduit Global Call Center/ Verizon
09.2015 - 02.2017
Data Entry Position
Staffing Service Temp To Hire
06.2008 - 10.2011
Medical Front/Back Office Clerk
Premier Health Care Walk-in Clinic
09.2006 - 01.2009
Telephone Banking Specialist
Sitel Call Center / Citizen's Bank
10.2001 - 08.2005
Certification - Medical Billing, Coding And Transcription
Consulting Solutions.net
Graduation Certification - Dental Assisting
Bryman College
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