Tineka Valentine
Bessemer,AL
Summary
Support Specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical and trustworthy. Looking for a challenging new role with a growing team where I can apply my expertise and service experience in customer service, customer support and medical environment.
Overview
19
19
years of professional experience
Work History
Certified Nursing Assistant
Cherry Hill Rehabilitation Center
1250 Jeff Germany Pkwy
02.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Documented patient information and care activities in electronic health record.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Medical Assistant
American Family Care
6554 Aaron Aronov Dr. Fairfield, AL
10.2021 - 09.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performing Cardiac EKG's on patients per doctor's orders.
- DOT Drug Screens/ Physicals
Secretary / Hospital Operator
Brookwood Baptist Princeton
833 Princeton Ave. SW Birmingham, AL 35211
01.2019 - 09.2020
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Overhead paging Doctors, Nurses, Staff and family members to the needed areas.
Patient Care Technician
UAB Hospital
619 19th St S. Birmingham, AL
04.2006 - 03.2015
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Interacted effectively with patients, families, and staff and other hospital department staff to deliver high level of customer service and teamwork.
- Obtained biological specimens for ordered tests,and prepared for laboratory transport.
- Took patients vital signs accurately
- Drew patient's blood as well as collect stool and urine samples to send to the lab to be tested.
- Performed cardiac EKG's.
Education
High School Diploma -
Ensley High School
Birmingham, AL05-2002
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Telephone switchboard operator
- MS Office
- Customer Service
- Phlebotomist
- DOT drugscreen /Physical collector
- Monitor Technician
- CNA certified
- Screener
- Collecting vital signs
Timeline
Certified Nursing Assistant
Cherry Hill Rehabilitation Center
02.2024 - Current
Medical Assistant
American Family Care
10.2021 - 09.2022
Secretary / Hospital Operator
Brookwood Baptist Princeton
01.2019 - 09.2020
Patient Care Technician
UAB Hospital
04.2006 - 03.2015
High School Diploma -
Ensley High School