Responsive team leader with strong retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.
Hi, I’m
Tinére Jackson
Charlotte,NC
Summary
Overview
17
years of professional experience
3
years of post-secondary education
Work History
Target CorporationEverett, Massachusetts
Executive Team Lead- Service and Engagement
03.2017 - Current
Job overview
- PUBLIC COMPANY; 300,000+ EMPLOYEES; Retailer, Managed day-to-day operation of a $45 million dollar store (Front-of-Store; Guest Service; Sales floor; Market; etc.)
- Drive sales performance; lead and coach on ways to increase sales
- Lead a safe and secure environment focused on incident prevention
- Control payroll by allocation shifts
- Effectively execute new initiatives; lead, coach change, follow up in productivity and ensure accountability
- District Campus recruiter, overseeing recruitment, development and retention of talented associates
- Developed team communications and information for executive meetings
- Received training and certification from Target Corporation to represent brand, explain technical functions of mobile devices and guide product selection by customers
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked with customers to understand requirements and provide exceptional customers service and engagement
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Prepared relevant SRM documents in conformance with Safety Management System (SMS) order
- OSHA, HIPAA and Food Safety Certified
- Supervised 60 Front of store and Food Service employees in providing excellent customer service to customers requiring assistance for service, engagement and issues
- Worked with executives, group and district leaders to resolve problems, improve operations and provide exceptional customer service
- Lead a compliance culture to mitigate legal risk
- Follow up on State audits to ensure the business is compliant
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Target CorporationMethuen, Massachusetts
Executive Team Lead- Guest Experience/Salesfloor
11.2015 - 03.2017
Job overview
- PUBLIC COMPANY; 300,000+ EMPLOYEES; Retailer, Managed the day-to-day operation of a $30 million dollar store (Sales floor; Market; Frontend; Guest Service, etc.)
- Performed LOD (Leader on Duty) duties; ensuring store is meeting standards, policies and responding to complaints in a timely manner
- Oversee/monitor the day-to-day operation of the Ship From Store and Pick up in Store (Distributing/shipping of merchandise to customers)
- Contact customers via phone or email regarding shipment errors, product availability or issue
- Drive sales performance; lead and coach on ways to increase sales
- Oversaw the process of new Planogram sets and the Presentation for visual floor plans
- Ensure great service by interacting with guests and team members
- Lead a safe and secure environment focused on incident prevention
- Control payroll by allocation shifts
- Effectively execute new initiatives; lead and coach change
- Actively participate in the performance management process
- Lead a compliance culture to mitigate legal risk
- Follow up on State audits to ensure the business is compliant
- District Campus recruiter, overseeing recruitment, development and retention of talented associates
- Mentor and onboard of new potential internship and Executive in Training programs
- OSHA, HIPAA and Food Safety Certified
Target CorporationRevere, Massachusetts
Executive Team Lead- Salesfloor
09.2013 - 11.2015
Job overview
- PUBLIC COMPANY; 300,000+ EMPLOYEES; Retailer, Managed the day-to-day operation of a $40 million dollar store
- Performed LOD (Leader on Duty) duties; ensuring store is meeting standards and policies
- Drive sales performance; lead and coach on ways to increase sales
- Oversaw the process of new Planogram sets and the Presentation for visual floor plans
- Ensure great service by interacting with guests and team members
- Lead a safe and secure environment focused on incident prevention
- Control payroll by allocation shifts
- Effectively execute new initiatives; lead and coach change
- Actively participate in the performance management process
- Lead a compliance culture to mitigate legal risk
- District Campus recruiter, overseeing recruitment, development and retention of talented associates
- Mentor and onboard of new potential internship and Executive in Training programs
- OSHA, HIPAA and Food Safety Certified
Target CorporationSaugus, Massachusetts
Executive Team Lead- Asset Protection
03.2008 - 09.2013
Job overview
- PUBLIC COMPANY; 300,000+ EMPLOYEES; Retailer EXECUTIVE TEAM LEAD-ASSETS PROTECTION, OPERATIONS
- Manage day-to-day operation of a $35 million dollar store
- Create a safe and secure environment for 250 employees and high volume customers
- Perform LOD (Leader on Duty) duties; ensuring team and the store is meeting standards
- Collaborate and maintain partnership with local law enforcement agencies; analyze situations, and share information
- Conduct Internal and External apprehensions following company guidelines in an established timeframe
- Evaluate situations involving Point of sales, paid, lefts, credit fraud, and identity theft for customers, vendors and law enforcement agencies
- Maintain reports on Shortage Indicators, Internal Indicators, and Location Accuracy tools to evaluate and prioritize cases with the greatest financial impact
- Conduct annual inventory with outside vendors
- Communicate safeness culture focus on prevention by ensuring store leadership and upper management address violations of Assets Protection directives, policies and Best Practices
- OSHA, HIPAA and Food Safety Certified
- Work with local and State Law enforcement on criminal cases with the intention of recovering product or dollars
- Coordinator; "National Night Out", from August 2009-August 2013, work with Local Law enforcement to provide the community with resources to protect their family and city from crime
Education
University of Massachusetts - BostonBoston, MA
MBA
12.2019
University Overview
Curry CollegeMilton, MA
Bachelor of Arts from Sociology:Criminal Justice
01.2001 - 01.2004
University Overview
Skills
- Building brand awareness
- Driving business growth
- Cost analysis and savings
- Forecasting
- Product and service knowledge
- Coaching and mentoring
- Defining company vision
- Profitability strategies
- Customer relations
- Wire transfers
Timeline
Executive Team Lead- Service and Engagement
Target Corporation
03.2017 - Current
Executive Team Lead- Guest Experience/Salesfloor
Target Corporation
11.2015 - 03.2017
Executive Team Lead- Salesfloor
Target Corporation
09.2013 - 11.2015
Executive Team Lead- Asset Protection
Target Corporation
03.2008 - 09.2013
Curry College
Bachelor of Arts from Sociology:Criminal Justice
01.2001 - 01.2004
University of Massachusetts - Boston
MBA
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