Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tinesha Dudley

Ayden,NC

Summary

Proven Shift Leader at Hardees Restaurant, adept in boosting sales through exceptional service and upselling techniques. Specializes in cleaning, sanitization, and childcare assistance, ensuring safety and satisfaction in client households. Recognized for resolving conflicts and enhancing team productivity, my dedication to customer care and deep cleaning expertise consistently exceed employer expectations.

Overview

17
17
years of professional experience

Work History

House Cleaner

Dudley Cleaning Services LLC
11.2020 - Current


  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Maintained a safe working environment around adults and children through proper use of cleaning products and equipment.
  • Fostered trust with clients through consistent, high-quality interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Engaged with guests and their children on room requirements and amenities to promote overall satisfaction.
  • Washed and put away kitchen dishes, utensils and glassware.

Laundry Attendant

Holiday Inn Express Hotel
06.2023 - 06.2024
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms while interacting with the guests and children throughout the hotel.
  • Examined dried clothes to identify stains, tears and issues.
  • Elevated guest happiness with children by quickly addressing and rectifying service concerns.

Shift Leader

Hardees Resturamt
06.2008 - 02.2013
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Addressed customer grievances with effective resolution strategies to ensure satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Cleaned dinning room daily and interacted with guests and their children to make sure everyone is satisfied with food as well.

Education

Associate - Early Childhood Education

Miller-Motte College
Chattanooga, TN

Skills

  • Cleaning and sanitization
  • Customer service (the ability to provide excellent care around my client’s children while cleaning)
  • Housekeeping(cleaning and performing safety tasks around clients children in the household)
  • Bathroom sanitation
  • Kitchen cleaning
  • Deep cleaning expertise

Languages

English
Full Professional

Timeline

Laundry Attendant

Holiday Inn Express Hotel
06.2023 - 06.2024

House Cleaner

Dudley Cleaning Services LLC
11.2020 - Current

Shift Leader

Hardees Resturamt
06.2008 - 02.2013

Associate - Early Childhood Education

Miller-Motte College

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Tinesha Dudley