Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tinesha Edwards

Katy,TX

Summary

Reliable candidate with extensive experience providing excellent patient care. Skilled in patient intake, data entry, and clinical procedures. Possesses excellent communication and problemsolving skills, with a commitment to providing quality healthcare services. Also skilled in patient intake, scheduling appointments, medical records management, and insurance filing. Proficient in both administrative and clinical duties including vitals, injections, lab draws, and patient education. Committed to providing exceptional patient care and satisfaction. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Medical Assistant

Katy Dreamweaver
Katy, TX
12.2023 - Current
  • Tracheostomy suction
  • G-tube feeding
  • assistance with bathroom needs
  • suctioning of the mouth and nose, and monitoring for any changes in appearance and skin are all important aspects of patient care.
  • Provided nursing care to patients in private homes according to established standards and practices.
  • Ensured safety of patients while providing quality nursing care services in accordance with accepted standards of practice.
  • Developed positive relationships with families by providing education about health maintenance activities for their loved ones.
  • Adhered to infection control policies and procedures designed to prevent cross contamination.
  • Assessed signs and symptoms indicating physiologic and psychosocial changes in patient's condition.

Lead Medical Assistant

Obgyn nova
Alexandria, VA
09.2021 - 12.2023
  • Exhibited strong leadership skills in managing the medical assistant staff and providing guidance for daily workflow processes
  • Assisted in training new medical assistants on proper use of medical equipment and safety protocols
  • Provided support to other clinical personnel by answering phones, scheduling appointments, coordinating referrals and authorizations
  • Assisted physicians during examinations by preparing exam rooms, setting up equipment and instruments, and stocking supplies
  • Displayed strong organizational skills when managing multiple tasks simultaneously within fast-paced environment
  • Worked interdependently with other professionals to provide quality health care to patients
  • Processed incoming lab results accurately into Electronic Medical Records system
  • Utilized excellent communication skills when interacting with patients to ensure accurate information was collected
  • Reviewed patient charts prior to office visits for completeness and accuracy of information
  • Performed clerical duties such as filing paperwork, maintaining medical records, ordering supplies and completing insurance forms
  • Obtained patient medical histories for inclusion in records
  • Performed patient intake and assisted in patient care procedures
  • Helped prepare medical instruments and equipment.

Medical Assistant

Primary Care Doctor's Group
Alexandria, VA
08.2020 - 09.2021
  • Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures
  • Triaged patients and performed vital checks for patient flow facilitation
  • Cleaned treatment rooms and medical instruments, complying with infection control standards
  • Stocked supplies and instruments for examination rooms
  • Scheduled appointments for patients
  • Changed dressings on wounds
  • Contacted medical facilities or departments to schedule patients for tests or admission
  • Collected blood, tissue and other laboratory specimens, logged specimens, and prepared them for testing
  • Explained treatment procedures, medications, diets, or physicians' instructions to patients
  • Helped physicians examined and treated patients, handing them instruments, and materials and performing such tasks as giving injections and removing sutures
  • Greeted and logged in patients arriving at office and clinic
  • Authorized drug refills and provided prescription information to pharmacies
  • Prepared and administered medications as directed by physician
  • Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms
  • Showed patients to examination rooms and prepared for physician.

Customer Service Representative

Alorica
Fredericksburg, VA
11.2020 - 05.2021
  • Organized charts before each patient visit in order to ensure that all relevant information is available during the exam
  • Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records
  • Performed patient intake and assisted in patient care procedures
  • Triaged patients and performed vital checks for patient flow facilitation
  • Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician
  • Assisted in medical record keeping and filing, including patient registration and scheduling appointments
  • Provided excellent customer service to patients by answering questions about medical procedures and insurance policies
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
  • Obtained patient medical histories for inclusion in records
  • Worked interdependently with other professionals to provide quality health care to patients
  • Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles
  • Performed EKG testing under the direction of a doctor
  • Helped prepare medical instruments and equipment
  • Educated patients about their conditions and treatments
  • Provided post-operative care instructions to patients after surgery or other medical procedures
  • Scheduled appointments for patients
  • Prepared treatment rooms for patient examinations, kept rooms neat, and clean
  • Cleaned and sterilized instruments and disposed of contaminated supplies
  • Collected blood, tissue and other laboratory specimens, logged specimens, and prepared them for testing.

Medical Assistant

Greenspring medical center
Alexandria, VA
07.2018 - 08.2020
  • Developed positive relationships with customers through friendly interactions
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Performed data entry tasks accurately and in a timely manner
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries
  • Developed strong customer relationships and loyalty through effective communication
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Adhered to company policies and procedures while providing superior service
  • Investigated and researched issues to determine root causes and appropriate resolution methods
  • Tracked all incoming calls and emails from customers using appropriate software applications
  • Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
  • Documented medical data in patient charts, facilitating accurate records
  • Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
  • Cleaned treatment rooms and medical instruments, complying with infection control standards
  • Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual
  • Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing
  • Stocked supplies and instruments for examination rooms
  • Supported physicians in examinations, procedures, and diagnostic tests
  • Scheduled appointments and maintained patient records
  • Organized charts before each patient visit in order to ensure that all relevant information is available during the exam
  • Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.

Personal Care Aide

First Light Home Care
03.2018 - 07.2019
  • Performed patient intake and assisted in patient care procedures
  • Triaged patients and performed vital checks for patient flow facilitation
  • Assisted in medical record keeping and filing, including patient registration and scheduling appointments
  • Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician
  • Assisted physicians with injections, phlebotomy, and other patient care procedures
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
  • Provided excellent customer service to patients by answering questions about medical procedures and insurance policies
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements
  • Monitored supply inventory for low stock and worked with staff to reorder
  • Performed EKG testing under the direction of a doctor
  • Helped prepare medical instruments and equipment
  • Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes
  • Educated patients about their conditions and treatments
  • Provided post-operative care instructions to patients after surgery or other medical procedures
  • Scheduled appointments for patients
  • Authorized drug refills and provided prescription information to pharmacies
  • Changed dressings on wounds.

Caregiver

Sunrise Senior Living
01.2017 - 03.2018
  • Incorporated therapeutic recreation techniques into recreational activities designed for enhancing quality of life
  • Utilized problem-solving skills to resolve challenging situations in an efficient manner
  • Maintained accurate records of services provided and reported changes in client condition to supervisor
  • Transported clients to medical appointments using a reliable vehicle equipped with necessary safety features
  • Collaborated closely with interdisciplinary team members including physicians, nurses and social workers
  • Provided personal care assistance to elderly, disabled and convalescent patients in their homes by bathing, dressing, grooming and other activities of daily living
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
  • Helped clients with daily tasks, such as laundry, housekeeping, and shopping
  • Responded to resident dining needs and assisted with feeding
  • Prepared meals according to client dietary requirements
  • Worked in cooperation with family and outside providers to meet physical and emotional needs of patient
  • Responded quickly to emergency situations and provided necessary first aid
  • Coordinated medical appointments, errands, and social events.

Caregiver

SenCura
Chantilly, VA
03.2015 - 01.2017
  • Assisted clients with activities of daily living such as bathing, dressing and grooming
  • Assisted residents in activities of daily living to maintain health and dignity
  • Maintained a clean environment for patients by following proper infection control protocols
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.

Personal Care Assistant

Caregiver, Home Health Connection
12.2013 - 08.2015
  • Protected health information according to HIPAA policies and procedures
  • Helped patients move in and out of beds, baths and wheelchairs
  • Served clients regular balanced meals for breakfast, lunch and dinner
  • Assisted clients with activities of daily living such as bathing, dressing and grooming
  • Performed light housekeeping duties including laundry, meal preparation and grocery shopping.

Personal Care Assistant

All About Care
12.2008 - 03.2013
  • Helped clients with daily tasks, such as laundry, housekeeping, and shopping
  • Developed meaningful relationships with patients through active listening and conversation
  • Prepared meals according to client dietary requirements
  • Encouraged positive behaviors while discouraging negative behaviors using appropriate interventions
  • Read and contributed to shift reports and care notes
  • Provided proper care and observation of patient's skin to prevent breakdown
  • Transported client to doctor's office and essential errands
  • Administered bedside and personal care, such as ambulation, and personal hygiene assistance
  • Helped patients move in and out of beds, baths and wheelchairs.

Education

Associate degree in business - Business Administration

Strayer University
Houston Texas
12-2023

Bachelor of Science - Nursing

Abilene Christian University
Abilene, TX

Skills

  • Affinity for reading and comprehending medical terminology and information
  • Manage difficult or stressful situations easily
  • Affinity for learning new computer programs
  • Hard worker
  • Approach to problems with logic and passion
  • Assisting with Physical Exams
  • Sterile Procedures and Techniques
  • Wound Care and Irrigation
  • EMR Systems
  • Customer Service
  • Direct Patient Care
  • Injection Administration
  • Family Education
  • Performing EKGs
  • Team Management
  • Patient Relations
  • Medical Billing and Coding
  • OB/GYN Procedures
  • Conflict Resolution Ability
  • Phlebotomy
  • Multitasking
  • Work well under pressure
  • Patient-focused care
  • HIPAA Compliance
  • Indirect Patient Care
  • Procedure Assistance
  • Patient Scheduling
  • Medical Terminology
  • Medical Billing
  • Data Entry
  • Patient Flow Management
  • Payment Collection
  • Clinical Documentation
  • Vital signs monitoring
  • Wound care specialist
  • Communicating with patient families
  • Infection control procedures
  • Certified in Basic Life Support (BLS)
  • CPR
  • Preparing specimens and samples

Certification

  • Associate's Business Administration
  • Certified Medical Assistant
  • CPR/AED/FIRST AID
  • Certified Phlebotomy

Timeline

Medical Assistant

Katy Dreamweaver
12.2023 - Current

Lead Medical Assistant

Obgyn nova
09.2021 - 12.2023

Customer Service Representative

Alorica
11.2020 - 05.2021

Medical Assistant

Primary Care Doctor's Group
08.2020 - 09.2021

Medical Assistant

Greenspring medical center
07.2018 - 08.2020

Personal Care Aide

First Light Home Care
03.2018 - 07.2019

Caregiver

Sunrise Senior Living
01.2017 - 03.2018

Caregiver

SenCura
03.2015 - 01.2017

Personal Care Assistant

Caregiver, Home Health Connection
12.2013 - 08.2015

Personal Care Assistant

All About Care
12.2008 - 03.2013

Associate degree in business - Business Administration

Strayer University

Bachelor of Science - Nursing

Abilene Christian University

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Tinesha Edwards