Tinesha Feiton

Program/Project Management Lead

• Directed cross-functional teams in developing innovative solutions to complex problems.
• Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
• Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
• Established effective communication channels between different departments within the organization.

• Assessed the technology strategy part of the wealth tech stack assessment
• Define technology transformation, strategies, and capabilities including North Star and target blueprints
• Designed the roadmaps to achieve the target state, covering all relevant aspects (ex., infrastructure, platform, application, data, and process).
• Coordinated with cross-functional teams to improve structure sustainability and design.

• Developed, documented, and maintained software release processes that adhere to industry standards and best practices.
• Reviewed release plans, and coordinated activities with project teams and stakeholders to ensure successful execution of releases.
• Created detailed change management reports outlining the scope of changes included in each release.
• Managed the communication process between development, QA, operations, vendors, customers, and other stakeholders throughout the entire release cycle.
• Monitored application performance after deployment to ensure quality assurance objectives were met.
• Coordinated user acceptance testing activities before production deployments.
• Ensured all necessary approvals were obtained before rolling out new versions of applications into production environments.
• Facilitated meetings with stakeholders to discuss upcoming releases and coordinate tasks accordingly.
• Documented procedures for backup and restore operations to recover from failed installations or rollbacks.
• Led daily scrum meetings as part of Agile development processes.
• Updated project plans based on changing objectives, specifications, and staff availability.

• Coordinated with stakeholders to determine release requirements and timelines.
• Maintained up-to-date documentation of all deployed systems and configurations.
• Facilitated communication between development teams and operations teams regarding upcoming releases or changes in production environments.
• Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.

• Gathered information from subject matter experts to create technical documentation.
• Composed and maintained user manuals, product specifications, installation instructions, quick reference guides, troubleshooting procedures and other related materials.
• Maintained a library of existing technical documents and manuscripts.
• Conducted interviews with developers and engineers to gain an understanding of the products being documented.
• Proofread documents for accuracy before publication.

• Facilitated daily stand-up meetings to discuss progress, impediments and plan for the day's tasks.
• Organized sprint planning sessions to ensure team members understand user stories and acceptance criteria.
• Tracked project progress against goals using agile methodologies such as burndown charts, velocity tracking and task boards.
• Coordinated with stakeholders to prioritize backlog items and ensure alignment with business objectives.
• Provided guidance on Agile Scrum principles, best practices and processes to ensure successful delivery of projects.
• Advised teams on how to improve their efficiency through better utilization of Agile Scrum tools and techniques.
• Developed retrospectives after each sprint or milestone to identify areas of improvement for future projects.
• Monitored sprint performance metrics including velocity, defect rates, cycle times, to identify trends and opportunities for optimization.
• Acted as a primary contact between development teams, product owners, stakeholders and other external parties throughout the entire lifecycle of a project.
• Participated in design discussions with architects and developers to ensure solutions meet customer requirements while adhering to established standards and best practices.
• Facilitated post implementation reviews with key stakeholders and customers providing feedback regarding successes and areas of improvement identified during the course of the project.

• Collaborated with stakeholders across departments to define requirements for new projects.
• Drafted functional specifications documents outlining project scope, objectives and deliverables.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Identified gaps between current state and desired future state operations.
• Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.

• Partner with the Product Owner (Client) to champion the 2-phase deployment of digital wallet solution (Chase Pay) across multiple vendors.
• Cultivated teams across various lines of businesses (partners, vendors, and key decision-makers across the organization) to refine requirements/use case/ impact matrixes, develop wireframes, conduct user acceptance testing, adhere to language translation (Spanish) specifications, tokenize wallet as well as proposed product improvements based on real-time customer feedback post-deployment.
• Streamline change request process through the utilization of client-based SharePoint.
• Supervise (2 senior ACN analysts, and 5 client-based analysts) through 4 phases of UAT (user acceptance test).
• Liaison with Risk & Compliance and Legal teams to procure documentation for New Business Initiative Assessment (NBIA) functional reviews and approvals
• Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
• Coordinated release planning activities including feature sets, launch dates, and marketing campaigns.
• Facilitated daily stand-up meetings to review progress toward sprint goals.
• Monitored performance metrics post-release to evaluate the success of new features or products.

• Lead business analysis activities for one of three workstreams as part of a mortgage transformation program
• Conducted interviews with subject matter experts to collect information on business processes and user requirements.
• Drafted functional specifications documents outlining project scope, objectives, and deliverables.
• Performed gap analysis between current state and desired future state operations to identify areas of improvement.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Prepared documentation summarizing findings from stakeholder meetings and workshops.
• Facilitated brainstorming sessions with cross-functional teams for problem-solving activities.

• Analyzed and documented business requirements to create test plans, cases, and scripts.
• Collaborated with development teams to ensure quality of product releases.
• Managed a team of testers in the execution of manual and automated tests.
• Created detailed reports outlining results from testing activities and presented findings to stakeholders.
• Facilitated user acceptance testing sessions with internal and external customers.
• Identified areas for improvement in existing processes and implemented solutions accordingly.

• Drafted functional specifications documents outlining project scope, objectives and deliverables.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Prepared documentation summarizing findings from stakeholder meetings and workshops.
• Gathered feedback from end users regarding usability issues related to applications or systems.
• Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
• Evaluated business processes for improvement opportunities through automation or streamlining.
• Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
• Collaborated with stakeholders to define features, integrations and partnerships.

• Maintained or updated business intelligence tools, databases, or dashboards.
• Identified and analyzed user requirements, procedures, and processes to develop optimization strategies.
• Managed projects and served as the primary liaison between clients and multiple internal groups to clarify goals and meet standards and deadlines.
• Monitored project timelines and budgets by tracking milestones, deliverables, and tasks.

• Authored One DuPont's overall cost tracking, weekly deliverable dashboard, and staffing-based overview for the account.
• Processed On-boarding/ Off-boarding including roll on/ roll off/ transfer request forms, and badge process, and provided level 1 technical support for access issues such as Computer Proxy, SharePoint, Odyssey, and HyperRas.
• Communication Lead, bridging communication gaps between Client and Accenture; As clients' point of contact, distribute account-wide email notifications, job aids, and GPTW initiatives
• Support account leadership in various projects: maintenance of resource vacation days tracker for budget purposes, rosters for a high-level overview of personnel, attending staffing calls to drive candidate updates and interview schedules, PowerPoint presentations, event planning, and driving meetings

• Developed knowledge of multiple products Stable Value, Mortality, Life, Exotics- Swaps, Bonds, Futures, and varying levels of benefits within each product.
• Prepared P&L statements and other divisional reports for senior management review.
• Calculated, and validated the accuracy of, and submitted commission payments within specified deadlines.
• Researched and resolved commission or bonus payment-related inquiries.