Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

TINESHA JONES

Chesapeake,VA

Summary

Dedicated professional with 16 years of administrative management, production scheduling, logistics, and customer service experience with a Secret Clearance. Veteran Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews, and assessing program operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and meet company goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Program Analyst

CACI
06.2023 - Current
  • Effectively analyzed, managed, and tracked incoming and outgoing Department of the Navy and Marine Corps controlled written correspondence for Commander, United States Fleet Forces Command (USFF). A command that is comprised of over 120,000 Navy and Marine Corps personnel with an area of responsibility ranging over most of the Atlantic Ocean from North to South Pole, the Caribbean Sea, the Gulf of Mexico, and the waters of the Pacific Ocean along the coasts of Central and South America (as far west as the Galapagos Islands).
  • Reviewed and monitored all taskers from echelon I assignment, to proper analyzation of the tasker and appropriate distribution to echelon III commands and USFF N-codes, to completion and closeout in ETMS2 and CTS systems.
  • Expertly developed tools for tasker schedule synchronization, tasker receipt, tasker assignment, and tasker closeout through the Enterprise Task Management Software Solution (ETMS2) and Command Tasker System (CTS).
  • Command Tasker System (CTS) subject matter expert, provides guidance and training to USFF HQ N-codes and program managers as well as subordinate echelon III commands.
  • Ensures the timely and efficient coordination and completion of all taskers being assigned by the Echelon I command as well as White House congressional inquiries.
  • Program Analyst for a 4-Star Admiral Command / Fleet Commands
  • Effectively communicated with command and higher echelon personnel on the tracking of incoming and outgoing correspondence via ETMS2 / CTS on classified (SIPR) and unclassified systems (NIPR).
  • Ensured more than 4,000 incoming and outgoing controlled written communication taskers were assigned to the appropriate office codes or commands for review and or action via the ETMS2/ CTS tasker systems.
  • Professionally engaged with personnel inside and outside of the organization, ensuring proper coordination of Congressional or sensitive-matter correspondence efficiently and expeditiously.
  • Subject matter expert on the receipt, creation, modification, assignment, tracking, and closeout phases of all classified and unclassified taskers within USFF and all subordinate commands.
  • Responsible for the weekly preparation of tasker production reports that are briefed to the 4-Star Admiral and other upper-level leadership.
  • Properly tracked all tasker suspense dates, ensuring all office codes/commands were informed of upcoming due dates, extension requests, or approvals.
  • Trained staff members on tasker requirements, processes, and ETMS2/CTS general system knowledge.
  • Provides support, oversight, and direction for USFF staff and subordinate command's use of CTS and USFF Portal System.
  • Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
  • Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
  • Trained team members on new software tools, improving overall productivity and efficiency.
  • Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for the successful execution of complex initiatives.

Administrative Analyst

Valkyrie
10.2022 - 05.2023
  • Responsible for administrative duties requiring knowledge of procedures, techniques, and practices involved in carrying out the requirements of Navy-based organization (Commander, Navy Regional Maintenance Center)
  • Drafts and prepares Navy correspondence, reports, directives, and various organizational forms for signature
  • Utilizes Enterprise Task Management Software Solution (ETMS2) to track naval correspondence.
  • Reviews correspondence for spelling, typographical errors, and conformance to formats and procedural requirements
  • Utilizes the full range of functions, including advanced processes, of one-or-more word processing software applications to produce essential organizational documents
  • Analyzes proposed and existing regulations and directives for conformance to style guides, for clarity, to avoid duplication or conflict with other issuance, and to recommend appropriate corrective actions
  • Prepares materials for publications electronically to SharePoint or IT environment
  • Demonstrates operational knowledge of Microsoft Office programs such as Microsoft Word, Excel, PowerPoint, and Outlook
  • Prepares all military, contractor, and civil service award packages for the Rear Admiral's approval
  • Provides expert advice to office staff regarding the preparation and publication of various documents with complex formats
  • Ensures proper tracking of all personnel employed at Commander, Navy Regional Maintenance Center to include military, contractor, and Civil Service personnel
  • Coordinates with Government Purchase Card holders to develop and monitor best practices that ensure effective and efficient supply/buying operations functions that meet customer needs and mission requirements
  • Provides guidance to other Government Purchase Card holders and customers related its appropriate use
  • Receives all approved Purchase Requests for processing
  • Maintained accurate inventory of institution property, equipment and operational supplies
  • Organizational Mail Orderly
  • Restructured procedures through coordination with the Administrative Department Head to create and execute projects
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues
  • Created and optimized records management strategies to coordinate and protect electronic information
  • Produced detailed and relevant reports, charts, and graphs for use in making business decisions
  • Performed numerous administrative and technical support functions that enhanced production effectiveness
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations for Civil Service employees
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Processes all Overseas Tour Extension (OTEX) request for civilian personnel.

Aviation Maintenance Administrationman

United States Navy, USN
06.2008 - 09.2022
  • Supervised 27 personnel in the management and upkeep of 109 aircraft logbooks and over 25,000 associated records
  • Supervised subordinates and administrative procedures of the office, analyzed data, and prepared briefings and maintenance related correspondence
  • Oversaw the preparation of aircraft and maintenance related correspondence, directive control and custody records, reporting requirements, coordination of scheduled and unscheduled maintenance tasks and the incorporation of modifications on the aircraft, aeronautical equipment, and support equipment
  • Planned, prepared, issued and controlled production maintenance schedules and coordinated with logistic specialist to ensure material readiness essential to workflow and production requirements for multi-million dollar assets
  • Advised management of the status of work in progress, material availability, and potential obstacles impacting manning and production
  • Prepared work orders, ensured implementation of Technical Directives, daily inspections, and inventoried aircraft and associated components based on production schedule and work center workload
  • Prepared maintenance/production reports by collecting, analyzing and summarizing information and trends
  • Linked items and critical path occurring concurrently or consecutively utilizing respective technical manual, Interactive Electronic Technical Manuals (IETM), Periodic Maintenance Information Card (PMIC), and Maintenance Requirement Cards (MRC)
  • Controlled work items, key events, & milestones pertaining to aircraft and components
  • Managed the execution of departmental organization, manning, personnel travel, transfers, and training requirements
  • Reviewed database design and integration of systems, provided backup recovery and made recommendations regarding enhancements and/or improvements
  • Maintained security and integrity controls of the database
  • Provided personnel and external contract customers with access to databases for fleet support and work prioritization
  • Formulated policies, procedures, and standards relating to database management, and monitored transaction activity and utilization within the organization
  • Maintained integrated logistics support programs for highly complex systems, subsystems and equipment acquisitions
  • Procured materials, supplies, services, commercial items and equipment
  • Responsible for the management of aircraft logbooks, Aeronautical Equipment Service Records and Aircraft Discrepancy Books in support of Fleet Carrier Landing Practice and Carrier Qualifications
  • Ensured that components and assemblies installed on aircraft/equipment that had an AESR, MSR, ASR, EHR, and SRC Aeronautical Equipment Record inventoried, configured and reported properly within aircraft logbooks and OOMA in accordance with CNAFINST 4790
  • Responsible for providing Maintenance Control with up-to-date scheduled aircraft maintenance, periodic inspections and component replacement reports required to provide safe and airworthy aircraft for scheduled operations
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times
  • Oversaw the proper compliance of Naval Aviation Maintenance Program (NAMP) requirements through spot checks, training, and quarterly audits of all work centers
  • Oversaw the input, verification, and validation of all data pertaining to the history, operation, maintenance, configuration, receipt, and transfer of naval aircraft and related components
  • Maintained data integrity between operation and maintenance departments while managing the Naval Aviation Logistics Command Management Information System (NALCOMIS) database
  • Performed all operation, data entry, retrieval functions, networking functions, including analysis and correction of errors caused by hardware, software, or data entry
  • Extracted data, formulated and interpreted management reports, created archives, backups, and data saves in support of deployments and detachment operations
  • Ensured accuracy and precision of technical manuals, publications, and classified maintenance data in accordance with NAMP requirements
  • Utilized Decision Knowledge Programming for Logistics Analysis and Technical Evaluation (Deckplate), Joint Technical Data Integration (JTDI), Joint Deficiency Reporting System (JDRS), Naval Air Technical Data and Engineering Service Command (NATEC), All Weapons Information System (AWIS), Computerized Self Evaluation Checklists (CSEC), AMSRR, Aircraft Inventory & Readiness Reporting System (AIRRS), One-Touch, Federal Logistics Information System (WEBFLIS), OneSupply, Fleet Training Management and Planning System (FLTMPS), Corporate Enterprise Training Activity Resource Systems (CETARS) and FIMARS to carry out daily duties.

Maintenance Administration Manager

United States Navy, USN
11.2012 - 11.2021
  • Managed 27 personnel in the daily operations and management of Maintenance Administration Office servicing 258 personnel across 13 work centers
  • Managed records, filing system, organizational data, master roster for 258 personnel, Maintenance Officer's calendar and engagements, incoming and outgoing mail and faxes, correspondence creation and editing, records and mailing, planned tasks and timelines, conducted research, and other clerical tasks
  • Coordinated with organizational functions of administrative support team and conducted routine training to enhance effectiveness
  • Assisted in identifying and resolving operational and administration issues; observed, gathered, compiled, verified, analyzed, and correlated pertinent information, facts, and data
  • Identified alternative solutions or sound conclusions; and made and assisted in the implementation of recommendations
  • Applied statistical methods of analysis and prediction; and prepared and presented comprehensive, technical, administrative, and financial reports, presentations, and other communications containing descriptive, analytical, and evaluative content including the preparation of recommendations based on findings
  • Developed, implemented and maintained processes to ensure compliance and responsiveness to policy within the organization
  • Coordinated meetings and presentations as assigned
  • Transcribed and organized information to assist in preparing speeches and presentations
  • Completed word processing, formatting, filing, scheduling
  • Answers and addresses calls received in office environment
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
  • Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency
  • Maintained daily reports and advised executive leaders in decision-making processes
  • Composed and proofread memos, letters and reports to verify error-free communication
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key officials
  • Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
  • Monitored and maintained supplies within budgetary parameters
  • Maximized clerical staff productivity by reorganizing the training program, implementation of mandatory training evolutions, effective communication, mentoring, and leadership
  • Ensured optimal clerical and administrative functions, timely preparation of internal and external reports, and stellar customer service.

Medical Support Administrator

United States Navy, USN
11.2015 - 08.2016
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures
  • Used AHLTA to maintain and record patient data and generate reports
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Education

Bachelor of Arts - Criminal Justice Administration

Columbia College
Columbia, MO
04.2017

Skills

  • Process management and improvement
  • Prioritizing tasks to ensure projects are completed within established deadlines
  • Coordinating organizational functions of the administrative support team
  • Verbal and written communication
  • Able to multitask and thrive in high tempo environment and adapt to changing priorities
  • Time management
  • Attention to detail and organization skills
  • Leadership, coaching, and mentoring
  • Client relationships and interdepartmental collaboration
  • Reliable and punctual
  • Self-starter, accountable, positive attitude
  • Team player with an innovative mindset
  • Proficient with administrative software, such as Microsoft Office and Adobe Pro
  • Word processing
  • Sharepoint
  • Enterprise Task Management Solution System (ETMS2)
  • Command Tasker System (CTS)
  • Strategic Planning
  • Business process improvement
  • Presentation skills
  • Administrative writing and editing skills
  • Conflict Resolution and Critical Thinking
  • Administrative Management
  • Logistics Database Management and data interpretation

Certification

  • Certified Office Manager, Department of Labor, 05/2016
  • Certified Government Corrections Officer, Department of Labor, 04/2010
  • Certified Computer Operator, Department of Labor, 12/2012

Community Service

  • USO of Hampton Roads and Central Virginia, 2017-2019
  • Norfolk Emergency Shelter Team (NEST), 2019
  • Norview High School, 2019
  • Meals on Wheels, 2019-2020
  • Girl Scouts of Colonial Coast, 2018-2021

Timeline

Program Analyst

CACI
06.2023 - Current

Administrative Analyst

Valkyrie
10.2022 - 05.2023

Medical Support Administrator

United States Navy, USN
11.2015 - 08.2016

Maintenance Administration Manager

United States Navy, USN
11.2012 - 11.2021

Aviation Maintenance Administrationman

United States Navy, USN
06.2008 - 09.2022

Bachelor of Arts - Criminal Justice Administration

Columbia College

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TINESHA JONES