Tinesha Smith
Austin,TX
Summary
With a proven track record in Property Management, I excel in performance management and leadership, significantly enhancing operational efficiency and community satisfaction. My expertise in property management and marketing, coupled with exceptional communication skills, has driven substantial revenue growth and operational success across diverse environments.
Overview
13
13
years of professional experience
Work History
Community Manager(Promotion)
Solidago Residential
Austin, TX
02.2025 - Current
- Recommended property improvements based on detailed evaluations of current property conditions.
- Provided monthly reports on community metrics and progress towards goals.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Developed and executed community outreach strategies, increasing engagement.
- Managed and oversaw operations, maintenance and administration of properties.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Researched new trends in the digital space and adapted accordingly.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Traveling Operations Specialist
Solidago Residential
Pflugerville/Austin, TX
10.2024 - 02.2025
- Offer critical on-site support to various locations
- Oversee and maintain the community's operations, accounting, and financial functions, ensuring smooth and efficient management across all sectors
- Manage leasing and marketing efforts, optimizing operational workflows, and ensuring financial targets are met
- Assignment varies by location, asset types, and team structures across portfolio
- Manage financial activities including budgeting, reporting, and forecasting, collaborating with accounting teams to maintain acute financial records
- Direct leasing and marketing strategies, ensuring that community goals are met in terms of occupancy and revenue
- Provides operational support to onsite teams, offering guidance in areas such as customer service, compliance, and team performance
- Ensure all community operations comply with local, state, and federal regulations and company policies
- Maintain strong relationships with tenants, vendors, and other stakeholders to foster a positive community atmosphere
Practice Operations Manager
Private Dental Office
09.2023 - 10.2024
- Guide morning huddles
- Analyze and compile daily, weekly, and monthly reports and submit to Regional Managers
- Audit and correct patient accounts under deadlines
- Complete end of day duties checklist as well as confirm and track that other departments of the office finish to completion their reports
- Achieve financial performance and revenue growth goals while supporting our culture and mission
- Adjust the schedule as needed depending on patient flow and maximization of profits while maintaining a healthy work environment
- Review operating performance results and take immediate steps to implement course corrective activity as needed
- Collaborate with the clinical team to chart and code according to the ADA coding guidelines the Doctor recommended dental procedures
- Analyze and modify treatment plans to reflect insurance coverage and limitation details
- General check out duties with oversight and direct assistance of completing check-in duties
Assistant General Manager of Leasing
Campus Life & Style
10.2022 - 11.2023
- Manage the daily operation of the property including resident relations and vendor contracts
- Respond to tenant inquiries in a timely manner
- Conduct property inspections and ensure compliance with safety and maintenance standards
- Coordinate repairs with contracted vendors
- Negotiate Lease agreements with new and renewal tenants
- Conduct regular market analysis to determine rental rates and adjust as necessary
- Conduct property tours to perspective tenants
- Prepare and maintain accurate records, reports, and documentation
- Promotion from previous title within same time period
Leasing and Marketing Manager
Campus Life & Style
10.2022 - 11.2023
- Analyze information to determine the current market
- Conduct Market Survey (Comparison between 15 properties within the market)
- Developed new marketing strategies
- Contributed to retention rate of 55% for 22/23 leasing year
- Aided in Rental Rate Growth of 11%
Office Manager
Private Dental Practice
02.2018 - 10.2022
- Was able to produce 107% of schedule
- Added over $5,500 in monthly revenue
- Acceptance of over 75% Treatment Acceptance from patients
- 100% balance collection due to auditing of patient charts
- Had a minimum of at least 20% of same day start for treatments
- 50% of patients saying YES to treatments plans upwards of $33,000.00
- Review financial plans with patients
- Execute and successfully consult with patients of treatment plans from $200 - $33,000 with acceptance
Leasing Director
Homestead America Homestead U
06.2012 - 02.2018
- Promotions 2012 - 2018
- Senior Leasing and Marketing Manager (multiple properties) Jan 2017 - Feb 2018
- Senior Leasing Consultant (multiple properties) April 2015 - Jan 2017
- Leasing Consultant June 2012 - April 2015
- Effective maintained product knowledge of our multiple properties within different states that led to my growth within the company over a 6+ year period
- Focused on improvement and upkeep of 3,000+ bed property curb appeal
- Performed and recorded daily follow up of all possible prospects by phone, text and e-mail
- Assisted General Manager to interview, hire and train a team of highly motivated individuals
- Consistently maintained professional quality of management, communication and reporting
- Worked with the General Manager to establish, implement and monitor leasing goals
Education
BA - Journalism
University Of Arizona
Tucson, AZAssociates of Business Administration -
Cal State Dominguez Hills/ Upward Bound Program
Carson, CASkills
- Performance Management
- Microsoft Word
- Office Management
- Dental Office Experience
- Property Management Experience
- Marketing Experience
- Communication Skills
- Customer Service
- Organizational Skills
- Leadership
Accomplishments
- Recognized for excellent patient care.
- Widely recognized and awarded for accomplishments in property management.
Timeline
Community Manager(Promotion)
Solidago Residential
02.2025 - Current
Traveling Operations Specialist
Solidago Residential
10.2024 - 02.2025
Practice Operations Manager
Private Dental Office
09.2023 - 10.2024
Assistant General Manager of Leasing
Campus Life & Style
10.2022 - 11.2023
Leasing and Marketing Manager
Campus Life & Style
10.2022 - 11.2023
Office Manager
Private Dental Practice
02.2018 - 10.2022
Leasing Director
Homestead America Homestead U
06.2012 - 02.2018
BA - Journalism
University Of Arizona
Associates of Business Administration -
Cal State Dominguez Hills/ Upward Bound Program
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