Summary
Overview
Work History
Education
Skills
Timeline
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Tinesia Mars

VP Training & Development Manager
Corona,CA

Summary

PROFESSIONAL SUMMARY

A seasoned financial industry leader with an impressive 15+ years of experience in banking. Renowned for a strategic mindset, talent cultivation, and an unwavering customer-centric approach. Thrives in high-pressure environments, consistently delivering results through effective coaching and driving peak performance. Proficient in crafting persuasive presentations that drive

business growth, with a keen ability to evaluate team and individual performance to meet strategic objectives. Recognized for exceptional coaching and team development skills, consistently transforming data into winning strategies that drive success.

Proven ability to excel in dynamic, high- pressure settings and make invaluable contributions to business resiliency planning. A forward-thinking professional poised to bring exceptional leadership and financial acumen to your organization.

Overview

15
15

Years of professional experience with the banking industry

Work History

VP Training & Development Manager

JPMorgan Chase
12.2021 - 08.2022
  • Managed Home Lending process between retail bank branch, referring bankers and dedicated Home Lending Advisors
  • Supported Branch Managers to achieve lending production goals by educating branch bankers on lending programs that could benefit their clients
  • Coached bankers & tellers to behaviors to improve lending productivity and increase scorecard production month over month while building rapport and creating strong partnership within the branch.
  • Analyzed performance reports and scorecards to identify areas for improvement while formulating strategies to optimize lending processes and achieve targeted goals
  • Conducted business and behavioral analysis of each branch and banker
  • Collaborated with Home Lending Advisors, Branch Managers, District Managers, Area Managers, and Executive level leadership, to develop a plan for each individual branch to improve revenue
  • Trained and coached branch bankers to identify lending opportunities with clients by role-playing, sharing best practices, and success stories, to enhance team’s ability to effectively engage with customers and overcome objections or concerns
  • Spearheaded lending development initiatives by directing financial literacy workshops, home buying seminars, and credit analysis, to educate local customers while increasing loan application quality and approval rates by providing lending awareness to the community
  • Implemented best practices across all branches resulting in a streamlined process to improve overall lending efficiency & effectiveness.

VP Branch Manager

JPMorgan Chase
01.2011 - 12.2021
  • Assisted in managing a variety of branch operations while coaching and developing branch employees
  • Oversaw daily sales performance and goals, increased banking sales revenue by fostering a competitive and positive working environment among sales department
  • Coached branch employees to behaviors to increase branch revenue with deposits, investments, while providing a “Wow” experience for our clients
  • Improved customer relationships with banking location by training staff members to effectively develop a customer pipeline for future sales
  • Supervised, coached, and observed team to ensure proper behaviors, sales techniques, service expectations and compliance guidelines were properly executed to ensure effective branch audits
  • Reviewed branch P&L to develop a strategic sales plan to increase branch profitability.

AVP / Assistant Branch Manager

JP Morgan Chase
01.2010 - 01.2011
  • Coached new hires and existing staff employees while managing daily performance in addition to achieving personal sales goals
  • Managed overall staff budget, recruiting and retaining of top industry talent to grow internal banking business goals
  • Identified opportunities to increase staff performance standards through offering continuous staff professional development
  • Responsible for aggressive sales goals as Assisted Branch Manager in addition to supervising a staff of 25 within a high traffic complex branch
  • Grew consumer banking business through customer referrals, partner referrals, while making cold calls and creating warm leads and exceeding sales goals.
  • Meticulously composed performance reviews for every employee, encompassing assessment of their overall customer service aptitude, as well as evaluation of their contributions to team behaviors and performance production.

AVP/ Assistant Branch Manager

Wells Fargo Bank
01.2008 - 01.2011
  • Behavioral coaching Coached and trained staff achieving personal sales goals.
  • Responsible for aggressive sales goals as Assisted Branch Manager in addition to supervising a staff of 25 within a high traffic complex branch.
  • Grew consumer banking business through customer referrals, partner referrals, while making cold calls and creating warm leads and exceeding sales goals.

Education

Cerritos - Business Administration

Cerritos Community College
Cerritos, CA

Skills

  • Team Recruiting and Onboarding
  • Training and Development
  • Coaching and Mentoring
  • Process Improvement
  • Sales Expertise
  • Sales Leadership
  • Emotional Intelligence
  • Process Improvement
  • Increased Performance Metrics
  • Leadership Team Management
  • Training & Development
  • Client Relationship-Building

Timeline

VP Training & Development Manager

JPMorgan Chase
12.2021 - 08.2022

VP Branch Manager

JPMorgan Chase
01.2011 - 12.2021

AVP / Assistant Branch Manager

JP Morgan Chase
01.2010 - 01.2011

AVP/ Assistant Branch Manager

Wells Fargo Bank
01.2008 - 01.2011

Cerritos - Business Administration

Cerritos Community College

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Tinesia MarsVP Training & Development Manager