Tingting Dai
Kissimmee
Summary
Dynamic User Operations Specialist with a proven track record at Aura International Ltd., excelling in customer engagement and data analysis. Spearheaded initiatives that boosted user conversion rates and drove over RMB 1 million in sales. Adept at strategic planning and fostering team collaboration to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
User Operations Specialist
Aura International Ltd.
Shanghai
04.2021 - 06.2023
- Designed personalized study plans and agile project roadmaps for users; tracked key milestones to ensure goal achievement.
- Planned and executed major promotional events to boost brand awareness and user engagement.
- Conducted in-depth user behavior analysis to inform iteration of operational strategies, improving user conversion rates.
- Provided ongoing support for internal CRM tools by gathering user feedback and assisting in pre-launch testing of new system features
User Operations Specialist
Golden Education Ltd.
Shanghai
08.2020 - 03.2021
- Managed user lifecycle for financial training products, optimizing acquisition, engagement, and retention.
- Boosted targeted user conversion by initiating loyalty programs, contributing to over RMB 1 million in sales within 4 months.
- Led the launch of operational campaigns to drive platform efficiency and customer satisfaction.
User Operations Associate
Shanghai Soybean Network Technology Co., Ltd.
Shanghai
08.2017 - 04.2020
- Oversaw and maintained a user base of 40,000+, building a systematic approach to user engagement.
- Conducted lifecycle analysis to develop retention and reactivation strategies.
- Independently launched user growth campaigns that led to the development of targeted user communities and core product adoption.
- Led the development and iteration of internal operational SOPs to improve team productivity and user support efficiency.
Education
Master of Business Administration (MBA) - Marketing, Strategic Management
Westcliff University
Irvine, California, USA07-2027
Bachelor of Arts - English Language And Literature
Guiyang Institute of Humanities And Technology
CHINA07-2017
Skills
- Microsoft skills
- Customer engagement
- Data analysis
- Market research
- Project management
- Strategic planning
- Effective communication
- Team collaboration
- Problem-solving
- Operational efficiency
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
User Operations Specialist
Aura International Ltd.
04.2021 - 06.2023
User Operations Specialist
Golden Education Ltd.
08.2020 - 03.2021
User Operations Associate
Shanghai Soybean Network Technology Co., Ltd.
08.2017 - 04.2020
Master of Business Administration (MBA) - Marketing, Strategic Management
Westcliff University
Bachelor of Arts - English Language And Literature
Guiyang Institute of Humanities And Technology
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