Tingting Fan
Queens,NY
Summary
Bilingual in English and Mandarin, providing top-notch customer service in fast-paced hotel and retail settings. Known for punctuality, energy, and resolving guest concerns with personalized recommendations. Skilled in managing reservations and transactions efficiently, and collaborating with diverse teams to ensure smooth operations.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Hotel Receptionist
Chuck Yan
Flushing, New York
05.2022 - Current
- Greet and assist over 50 guests daily, providing detailed information to enhance their stay.
- Efficiently check guests in and out, ensuring compliance with hotel procedures.
- Manage reservations using a hotel booking system to optimize occupancy rates.
- Collaborate with team members to ensure guest satisfaction during busy periods.
- Resolve guest issues swiftly to maintain a positive experience.
Cashier
Richard Tan
Flushing, New York
11.2018 - Current
- Operate cash registers and coffee machines with accuracy and efficiency.
- Deliver exceptional customer service in both English and Mandarin Chinese.
- Guide customers in product selection and provide personalized recommendations in a fast-paced environment.
- Maintain a clean and organized workspace to enhance service efficiency during high-volume periods.
- Collaborate with a diverse team to streamline operations during peak hours.
Education
Bachelor of Arts - Psychology
Stony Brook University
Stony Brook, NYQueens College
Flushing, NYQueensborough Community College
Oakland Gardens, NYSkills
- Customer service excellence
- Team collaboration
- Cross-cultural communication
- Effective communication
- Multilingual proficiency
- Interpersonal skills
- Empathy and compassion
- Multitasking abilities
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
Teaching Assistant Certificate – New York State Education Department (NYSED), Office of Teaching Initiatives |
Aug 2020 – Aug 2022
Aug 2020 – Aug 2022
Timeline
Hotel Receptionist
Chuck Yan
05.2022 - Current
Cashier
Richard Tan
11.2018 - Current
Bachelor of Arts - Psychology
Stony Brook University
Queens College
Queensborough Community College