Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tinh Duong

Sierra Vista,AZ

Summary

Versatile and dynamic professional with a proven track record at Jimmy John's Gourmet Sandwiches, excelling in operations management and leadership. Demonstrated ability to enhance team performance and customer satisfaction through effective training and staff development. Skilled in inventory control and time management, achieving significant improvements in efficiency and productivity.

Overview

17
17
years of professional experience
1
1
Certification
1
1

Vocational Carpentry

1
1

Licensed Nail Technicain

Work History

General Manager of Operations

Jimmy John's Gourmet Sandwiches
12.2014 - 03.2024

• Executed daily opening procedures according to punchlist.

• Washed, prepped, and sliced vegetables.

• Preparing, portioning, and serving cold food items for daily service.

• Ensured the highest quality of service by adhering to a rigorous schedule for bread preparation and baking every four hours

• Scheduled employees for shifts, taking into account customer traffic and employee strengths

• Drove long-term growth by establishing comprehensive operational strategies.

  • Streamlined operations by identifying and eliminating redundancies
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational strategies.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.

Professional Poker Player

Self Employed
12.2011 - 12.2013
  • Developed strong mental resilience through maintaining focus during long and high-pressure games.
  • Maximized earning potential by identifying profitable opportunities within specific games or tournament structures based on skillset.
  • Enhanced strategic thinking by consistently analyzing opponents'' gameplay and patterns.
  • Increased win rates by implementing advanced mathematical concepts to make informed decisions.
  • Adapted quickly to changing game plans and strategies.
  • Maintained situational awareness at all times while playing live events to identify exploitable situations against opponents.

Nail Technician/Assistant Manger

Az Nails
02.2007 - 05.2011
  • Demonstrated expertise in various nail art techniques like marbling or ombre effects resulting in increased client requests for these specialized services.
  • Assisted in maintaining a clean, safe, and hygienic work environment by adhering to strict sanitation protocols and regulatory guidelines.
  • Offered personalized services according to needs and preferences.
  • Kept client's nails in great condition and offered advice on maintaining manicures.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Designed creative nail art designs and patterns.
  • Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.

Education

GED -

Seminole State College of Florida
Sanford, FL
11.1996

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Staff management
  • Customer relations
  • Staff training/development
  • Inventory control
  • Staff supervision

Certification

Servesafe Fooder Manager Certification

Licensed Nail Technician

Vocational Carpentry Certification

Timeline

General Manager of Operations

Jimmy John's Gourmet Sandwiches
12.2014 - 03.2024

Professional Poker Player

Self Employed
12.2011 - 12.2013

Nail Technician/Assistant Manger

Az Nails
02.2007 - 05.2011

Servesafe Fooder Manager Certification

Licensed Nail Technician

Vocational Carpentry Certification

GED -

Seminole State College of Florida
Tinh Duong