HR professional highly effective at verifying that all documentation is properly authorized and supported according to company policies, regulatory practices, and legal requirements.
Overview
8
8
years of professional experience
Work History
Human Resources Associate
Lee*s Sandwiches SoCal Distribution Center
02.2023 - Current
Managed employee relations, addressing and resolving workplace conflicts and grievances in a fair and timely manner
Coordinated employee training and development programs
Responded to employee inquiries related to HR policies and procedures
Assisted the HR team in managing HR operations, including employee onboarding, offboarding, interviews, and benefits administration
Conducted training sessions on various HR topics, including sexual harassment prevention, diversity, and leadership development
Maintained accurate HR records and documentation, ensuring compliance with state and federal regulations
Conducted onboarding including background checks, I-9 processing, and E-Verify.
Reviewed and screened applicant resumes to identify qualified candidates
Oversaw and managed hiring process and assisted human resources
Coordinated and conducted new hire pre-interviews
Customer Services and Cashier
Pho Ba Co Inc
10.2017 - Current
Greeted customers and took their orders in a friendly and efficient manner
Served food and beverages to customers in a timely and professional manner
Maintained cleanliness and organization of the dining area and cashier station
Processed customer payments and handled cash and credit card transactions accurately.
Customer Services Representative
Independent Insurance Center
05.2021 - 02.2022
Doing DMV procedures such as title transfer, renewing registration...etc
Resolved customer complaints and issues by identifying the root cause and providing effective solutions
Provided excellent customer service and ensured customer satisfaction
Selling auto Insurance, and processing sales transactions.
Worker
Airborne Systems North America of Ca Inc
10.2015 - 08.2016
Followed instructions from the blueprint and the manager to complete parachutes
Checked and repaired defective parachutes.
Education
B.S- Human Resources Management -
CSU of Long Beach
Long Beach, CA
12.2022
Skills
Recruitment and Selection
Communication Skills
Proficient in Microsoft Office Suite
Strong analytical and problem-solving skills
Compliance and Legal Knowledge
Employee Relations
Management Development
Languages
English
Vietnamese
Timeline
Human Resources Associate
Lee*s Sandwiches SoCal Distribution Center
02.2023 - Current
Customer Services Representative
Independent Insurance Center
05.2021 - 02.2022
Customer Services and Cashier
Pho Ba Co Inc
10.2017 - Current
Worker
Airborne Systems North America of Ca Inc
10.2015 - 08.2016
B.S- Human Resources Management -
CSU of Long Beach
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